About the role
The Brokerage Team at West Northants Council brokers care packages for Adult Social Care Services that range from Residential, Respite, and Community-based Care, Supported Living, Supported Accommodation, and Support at Home in accordance with the Care Act 2014 and Council policy.
The Brokerage Team at West Northants has three service areas:
1. Community Northampton
2. Daventry & South Northants
3. Acute Brokerage
The Brokerage Team Leader will be responsible for the Community Northampton Brokerage and the role itself will require the Brokerage Team Leader to coordinate the effective and efficient workload management of the Brokerage Team and conduct monthly VIPs for the Brokerage Officers. They will also ensure that service referrals and queries are carried out in a timely manner. The post holder will need to ensure management of brokerage referrals are conducted accurately and effectively working with our colleagues in Quality, Commissioning, and Adult Social Care.
The post holder will be able to manage the flow of work for the service in a professional, customer-focused, and efficient manner utilizing a combination of people, process, and technology.
The post holder will be required to improve service performance and financial efficiencies in line with overall directorate and corporate objectives through allocation of work and effective staff management.
Working Hours:
Monday - Thursday 9am - 5:30pm
Friday 9am - 5pm.
Brokerage falls in line with the Part Flexible Working Policy, which means that you will need to be in the office for a minimum of two days a week.
If you require any additional information, please email Abdullah Daya, Team Manager - Abdullah.Daya@westnorthants.gov.uk
What will you be doing?
* Provide operational services within the Brokerage Team for West Northants Council.
* Work closely with the Brokerage and Payments Team Manager, keeping them informed of staff, process, system, or performance issues and take responsibility for resolving issues or recommending options for resolving them as appropriate.
* Provide day-to-day line management for staff.
* Resolve complex service requests and queries within the agreed service standard and according to operational procedures.
* Work collaboratively on projects that support developments/improvements for the Commissioning and Finance Service in a professional and positive way.
About you:
The ideal candidate will have essential line management experience and the ability to work in a team. You will also need experience and knowledge about Social Care and Provider Services.
You must be able to communicate at all levels and build good working relationships internally and externally.
You will need to have positive teamwork ethics as well as the ability to work on your own initiative.
The role requires you to be operational as well as transactional, so IT skills are essential.
About us:
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, care about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit, and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate, and Empower; they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
Our benefits:
We offer a wide range of benefits to our employees, including:
* Generous annual leave entitlement: starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days linked to continuous service, and the ability to purchase up to 6 weeks additional leave per year.
* Cycle to Work scheme.
* Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
* Employee discounts with local and national retailers, days out, finance, health and beauty, travel, and eating out plus lots more.
* Car Lease scheme via Tusker.
* Payment of professional subscription/membership: If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
* Employee Assistance Programme: We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year, and includes telephone counselling, legal advice, bereavement support, and medical information.
* Commsave: Free membership to Commsave Credit Union who provide a variety of savings accounts, loans, a monthly lottery draw, and more!
* Ongoing training and development opportunities.
* A variety of flexible working options: to support your work/life balance, including full or part-time, term time, 9-day fortnight, etc. (subject to business needs).
* Our West Ways of Working: We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off-site, depending on the role.
* Making a difference: If you want to use your skills and experience with an organisation that is genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends, and people in your local area, then West Northamptonshire Council is the place for you.
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