JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care; this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we provide life assurance coverage, company sick pay, and a company pension scheme, along with added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge; this is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success, with a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals; through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
Embedding a high-performance sales culture and developing relationships with the team, supporting and coaching team members to manage the delivery of your individual and team target.
Key tasks
1. Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
2. Ensuring digital leads are converted within agreed SLAs.
3. Organising and tracking all potential leads, maintaining MIS.
4. Resolving and removing blockers to support target achievement.
5. Generating and sharing information on individual and team performance.
6. Providing quality customer service, role modelling values in all interactions with clients.
7. Achieving and monitoring the progress of KPIs on a daily/weekly/monthly basis.
8. Engaging with senior stakeholders across the wider business.
9. Providing 121 coaching on sales relevant areas to improve performance.
People Management
1. Daily coaching and development of team members.
2. Managing any employee relations issues in line with the policies set out by the business.
3. Coaching and developing the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products.
4. Identifying and addressing any training and development needs, ensuring teams have a personal development plan.
5. Holding team briefing sessions/workshops to update the team on best practices.
6. Ensuring calls, emails, web leads, and all data traffic are answered within agreed timescales and in an appropriate manner.
7. Owning individual and team call observation feedback to manage and improve sales quality.
8. Completing regular performance reviews and supporting goal setting.
9. Providing guidance and answers to staff.
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)
1. Ability to work as part of a team.
2. Coaching and mentoring skills.
3. Understanding of sales processes.
4. Organisational skills.
5. Knowledge of all Microsoft Office applications.
6. Strong analytical skills.
7. Possess a strong understanding of our products, our competition in the industry, and positioning.
8. Ability to use a dialler/contact centre technology.
Experience (what you have done)
1. Previous experience of working in a fast-paced B2B sales environment.
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