We are seeking a highly organised and detail-oriented individual to join our team as a General Office Administrator/ Customer Service Administrator. Based in Blidworth, you will be responsible for performing various tasks to ensure the smooth operation of our team.
Responsibilities:
1. Work with the customer service team and react to customer requests, prioritising based on SLA and contractual obligations.
2. Prioritise your time and be proactive, anticipating problems and mitigating them in advance.
3. Manage customer calls, emails, and queries from the first point of contact to resolution.
4. Create, send, and follow up on quotes for customers.
5. Communicate with customers about the status of jobs or any outstanding quotations.
6. Communicate with original equipment manufacturers regarding warranty approvals.
7. Ensure all data is uploaded accurately onto the online system.
8. Work alongside Managers to problem solve, escalating queries as necessary.
9. Set up service appointments on Salesforce and ensure the appointment's status is correct.
10. Maintain a high standard of professionalism with customers, engineers, and team members.
Experience:
1. Previous experience handling customer queries and problem-solving complaints is advantageous.
2. Experience in a customer service setting is advantageous.
3. Ability to work within a team.
Requirements:
1. Individuals should be keen to provide strong, customer-focused, quality service, liaising with customers and engineers daily.
2. Comfortable in a role where each day presents different challenges and fast-paced situations.
3. Confident and clear communicator, both written and verbally.
4. High levels of organisation and time management skills, able to multitask efficiently.
Job Type: Full-time
Schedule:
1. Monday to Friday, 8.30am until 5.00pm
Education:
1. GCSE or equivalent (preferred)
Experience:
1. Administrative experience: 1 year (preferred)
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