See attachment KNOWLEDGE, SKILLS EXPERIENCE REQUIRED Good team working skills Able to provide a professional and warm welcome to our patients Ability to maintain confidentiality Good telephone manner and inter-personal skills Good standard of general education Ability to work with a methodical and careful approach Flexibility to adjust work patterns to meet additional workload as it arises Ability to remain calm and well-organised under pressure IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems. Able to multi-task and prioritise Empathy Honesty