What's involved with this role: Temporary Notice Processing Officer (Challenges) Reference no: Brent 5259414 Pay Rate:£15.06 per hour PAYE 36 Monday – Friday, 08:00 - 16:00 This opening assignment is for 3 months City: WEMBLEY, LONDON Working flexibly – work flexible hours, to meet service delivery needs and maintain continuity & quality of service (working 3 days at the Civic Centre) Assist the Notice Processing Manager in ensuring parking administration is carried out efficiently and effectively with prescribed timescales and service level agreements. Reports to Notice Processing Manager who in turn reports into the Senior Parking Manager. Key Responsibilities: Providing advice and information on parking legislation. Provide advice and information to a wide range of customers, face by phone in respect of parking legislation, related regulations and council policies. Record Keeping – Maintaining filing systems and stock control for services provided. Compiling statistical data – receive information and data in relation to parking and complete statistical records and spreadsheets, manual and electronic as directed. Dealing with Correspondence – Draft correspondence for the department as necessary providing advice and information on parking legislation. Assessing Parking Permit Applications – Receive, assess entitlement to, and notify results of application for permits and vouchers. Do this in accordance with legislation and related regulations and Serco policies. Apply anti-fraud procedures, and assist with anti-fraud investigations, to ensure that only eligible applications receive a permit. Assessing applications for parking dispensations – receive, assess and notify the results of applications for dispensations, suspensions, permits, vouchers and badges. Receiving and processing payments – receive, issue receipts and carry out daily bank reconciliations for payments made in person and by post for: Permits, visitor vouchers, penalty notices etc. Computer inputting & interrogation – Use the in-house and other computer applications to update records as necessary. Dealing with incoming Post and Phone calls – Receive, sort and distribute post for the Back-Office. Enter correspondence and telephone enquiries onto the in-house computer systems and distribute as appropriate. Assisting with special projects - Work with colleagues in implementing special projects: for example, new controlled Parking Zones. Key requirements: Parking Notice Processing qualification – City and Guilds Knowledge of Parking Legislation (TMA, RTRA) Good knowledge of MS Outlook, Word, Excel & PowerPoint Working on internal systems (e.g. Taranto) effectively Complete understanding of the relevant traffic and parking legislation, to consider challenges under that legislation, be responsible for deciding on whether the challenge is to be accepted or rejected, and send out appropriate decision letters Must have knowledge and experience of processing challenges and working within a parking department. Experience in delivering upon Key Performance Indicators & SLA’s (i.e. workloads and turnaround times) Good telephone skills Reading, interpreting and responding to written correspondence Highly proficient in the use of the standard word processing systems used to progress parking challenges, and continue to maintain that proficiency as and when new software packages are added. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. "XI S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.