In this role, you are accountable for 1. Support the development and communication of a complex strategic three-year roadmap for the directorate that considers all mandatory and non-mandatory change, working alongside key stakeholders, including the SMT, constructing and relaying regular reports to senior colleagues relating to the progress.2. Delivering successful change across Operations working closely with the Head of Optimisation and Integration, SCM and other members of the SMT.3. Support the readiness of operational functions to adapt to change initiatives in order to minimise the impact and maximise user adoption and benefit.4. Line management and development responsibility for the Associate Change Managers.5. Assisting with Business Planning working, influencing and advising key senior stakeholders via regular reporting.6. Working with SMT and delivery partners to help ensure the correct level of business representative involvement in change interventions. Supporting operational areas in business readiness for change.7. Being an active advocate for change and improvement of services considering requirements from users, the operational business and DHSC. Identifying opportunities for service improvement by applying knowledge and experience from inside and outside of the NHSBSA.8. Being part of or connected with relevant communities of practice and business partners to ensure common purpose and drive to improve services.9. Being the product owner/lead business representative on change initiatives.10. Assisting with outline change proposals once changes have been agreed, engaging with all business functions.11. Regularly supports the production of business cases, collecting and challenging all business data to ensure the report meets agreed standards and ensures governance is readied before the start of change projects.12. Supports colleagues in the gathering, analysis and interpretation of quantitative and qualitative insight data to enable services can be iterated based on evidence.13. Supporting the identification, analysis and tracking of cost and benefits of change work, from inception to realisation including impact on operational budgets. Responsible for regularly reporting accurate benefits across the directorate. The post holder will be accountable for engaging with budget holders regarding change readiness costs and management of delegated budget responsibility for change resources.14. Communicates and presents highly complex subjects effectively with a wide range of internal and external stakeholders developing trusted relationships. Identify and encourage points of collaboration and transparent ways of working, against competing priorities.15. Working with other public and private sector organisations to learn and share best practice.16. Deputising for Senior Change Manager as required.17. Taking part in GDS assessments and/or supporting other product owners to prepare and take part in their own GDS assessments. Deliver training as a subject matter expert to a diverse stakeholder group, when required.18. Leads and assists with recruitment and selection as required.19. Requirement to attend internal and external site locations as required. In addition to the above accountabilities, as post holder you are expected to 1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.