Job summary Barchester Healthcare is seeking a Nursing Home Operations Manager to support their care homes across the North Division. The role involves providing inspirational leadership, implementing action plans to improve care quality, and overseeing various operational and financial responsibilities. The successful candidate will have significant experience in a senior operational/leadership role in a care home setting and a strong track record of driving operational efficiencies and improving care quality. Main duties of the job As a Nursing Home Operations Manager at Barchester, you will travel across and support your patch to help deliver high standards, as well as provide inspirational leadership to our home teams. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that ensure residents' needs are met. Your responsibilities will include investigating formal complaints, collaborating with external healthcare professionals, promoting policies, and ensuring teams reach the best clinical standards through learning and development programmes. About us Barchester Healthcare is a leading provider of care homes and healthcare services in the UK. They operate over 200 care homes and retirement villages, employing over 17,000 people. Barchester is committed to delivering high-quality, person-centred care and support to their residents. Date posted 14 February 2025 Pay scheme Other Salary Depending on experience Salary expectations will be discussed at interview stage. Contract Permanent Working pattern Full-time, Part-time Reference number 1241501346 Job locations Barchester Healthcare Balsall Common CV7 7SR Job description Job responsibilities We are currently seeking a Nursing Home Operations Manager to join our team and support homes across our North Division.As a Nursing Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: Generous starting salary £7,500 annual car allowance All mileage and expenses paid 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days Up to 8% employers pension contribution Unlimited access to our generous refer a friend scheme, earning up to £1000 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence Confidential and free access to counselling and legal services Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residents Registered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home setting Turnaround home management experience Significant experience in managing budgets, financial planning, and cost control Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations Strong track record of improving care quality and driving operational efficiencies Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting Full UK driving licence, with the ability to travel regularly and stay away from home Role and responsibilities: Take on General Manager responsibilities and become a CQC Registered Manager if needed Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders Manage all sales enquires and proactively promote the home in the local community Build a culture of robust performance management Oversee staff recruitment, training, motivation, communication, supervision, and appraisal Demonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones This is a demanding but rewarding national role that could see you based anywhere across Northern England. 7766TJLSPLI-Remote Job description Job responsibilities We are currently seeking a Nursing Home Operations Manager to join our team and support homes across our North Division.As a Nursing Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: Generous starting salary £7,500 annual car allowance All mileage and expenses paid 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days Up to 8% employers pension contribution Unlimited access to our generous refer a friend scheme, earning up to £1000 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence Confidential and free access to counselling and legal services Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residents Registered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home setting Turnaround home management experience Significant experience in managing budgets, financial planning, and cost control Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations Strong track record of improving care quality and driving operational efficiencies Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting Full UK driving licence, with the ability to travel regularly and stay away from home Role and responsibilities: Take on General Manager responsibilities and become a CQC Registered Manager if needed Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders Manage all sales enquires and proactively promote the home in the local community Build a culture of robust performance management Oversee staff recruitment, training, motivation, communication, supervision, and appraisal Demonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones This is a demanding but rewarding national role that could see you based anywhere across Northern England. 7766TJLSPLI-Remote Person Specification Qualifications Essential Registered Nurse (RN) qualification or equivalent professional experience, significant experience in a senior operational/leadership role in a care home setting, turnaround home management experience, and a strong understanding of CQC guidelines and other relevant regulations. Person Specification Qualifications Essential Registered Nurse (RN) qualification or equivalent professional experience, significant experience in a senior operational/leadership role in a care home setting, turnaround home management experience, and a strong understanding of CQC guidelines and other relevant regulations. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Barchester Healthcare Address Barchester Healthcare Balsall Common CV7 7SR Employer's website https://www.barchester.com/ (Opens in a new tab)