IT Support Technician We are recruiting for an IT Support Technician for our client based between Leominster and Hereford on a full time and permanent basis. The successful candidate will provide technical support, maintain IT infrastructure, and ensure seamless IT operations across the Group. What you can expect: Salary: circa £30,000 per annum, depending on experience Working hours: Monday to Friday (37 hours per week) 33 days holidays including bank holidays Bonus scheme Training Joining a collaborative and hardworking team On site, free parking What you will be doing: Provide second-line user support for office-based, remote, and mobile users, resolving hardware, software, and network issues Deploy, manage, and maintain IT infrastructure, including Windows servers, Azure environments, Microsoft 365 applications, and Active Directory Configure and support LAN networks, including switches, access points, and mobile devices Monitor server infrastructure using specialised tools to ensure performance and security Document IT processes and contribute to IT projects, improving system efficiency and reliability What we are looking for: BSc in computer science or relevant IT qualifications (preferred). Experience in IT operations, with proficiency in Windows 10/11, Windows Server (Apply online only), Azure, Microsoft 365, SQL Server, SCCM, and MDM tools Strong troubleshooting and problem-solving skills, with the ability to work independently and collaboratively in international teams Attention to detail, resourcefulness, and a proactive mindset to improve IT service delivery Experience with network configuration, application deployment, and IT infrastructure monitoring is a plus Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply