Job summary ABL Wirral provides Tobacco Prevention and Stop Smoking Services throughout Wirral in a variety of settings.The role is key to the effectiveness and efficient functioning of the service, therefore will require robust organisational, communication skills and a positive approach to customer service. Main duties of the job The post holder will support the smooth operation of a range of support processes across ABL`s Stop Smoking services and systems. These will include referral processing, appointment booking, processing practitioner stop smoking medication orders including stock control, checking and auditing. Stock management of promotional material, service delivery consumables and other office requirements. About us ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders. Date posted 06 March 2025 Pay scheme Other Salary £27,500 a year pro rata Contract Permanent Working pattern Part-time Reference number E0343-25-0009abl717 Job locations A B L Health Ltd Vittoria Close Birkenhead Merseyside CH41 3LE Job description Job responsibilities Role Purpose: The role is key to the effectiveness and efficient functioning of the service, therefore will require robust organisational, communication skills and a positive approach to customer service. Your key responsibilities will be: ABl Wirral provides Tobacco Prevention and Stop Smoking Services throughout Wirral in a variety of settings. The post holder will support the smooth operation of a range of support processes across ABL`s Stop Smoking services and systems. These will include referral processing, appointment booking, processing practitioner stop smoking medication orders including stock control, checking and auditing. Stock management of promotional material, service delivery consumables and other office requirements. Duties and Responsibilities Understand Stop Smoking Services. Take calls from clients and deal with clients needs accordingly. This will include providing robust Brief Intervention to clients who may have been referred to the service. Ensure client referrals are processed within set timescales to meet service deliverables. Book appointments for clients or direct them to the appropriate practitioner, providing them with robust advice about quitting smoking where appropriate. Take telephone calls from other health professionals. Providing professional administration services to clients. Manage and maintain confidential patient files on a database and paper records as required. Record client data accurately on appropriate service database. Understand and make use of spreadsheets to present necessary data when required by the office manager or service manager. Type correspondence, reports, and other documents. Post or email in a timely manner. Process stop smoking medication orders from practitioners in a timely manner and record accurately on the stop smoking database. Process stop smoking medication orders via e-mail from Practitioners from other ABL stop smoking services in a timely manner, and record allocation on required data files and the stop smoking database, as well as package and post accordingly. Assist with the stock control, checking and auditing of stop smoking medications. Stock management, ordering and distribution of promotional materials to all professionals. Stock management of service consumables. Prepare computerised documents and reports as required. Organise meetings including the taking of and distribution of minutes. Organise venues for training and events including the preparation of resources on behalf of the office manager and service manager. Process invoices for payment and input required records, i.e spreadsheets General administration (record keeping, filing etc.). Directly line manage a small team of administrators You will be motivated and be able to work as part of a team and alone, using your own initiative to ensure high quality services are delivered. Skills and Competencies Required Be an experienced administrator able to support colleagues to ensure smooth office processes Positive and proactive outlook with the ability to motivate, engage and support others to achieve the highest standards and outcomes. Adept in communication ; A strong communicator who adapts the message to fit the needs of the audience including clients, staff, and volunteers at all levels Build strong relationships, Foster trust and co-operation among colleagues and stakeholders Quality driven ; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives. Job description Job responsibilities Role Purpose: The role is key to the effectiveness and efficient functioning of the service, therefore will require robust organisational, communication skills and a positive approach to customer service. Your key responsibilities will be: ABl Wirral provides Tobacco Prevention and Stop Smoking Services throughout Wirral in a variety of settings. The post holder will support the smooth operation of a range of support processes across ABL`s Stop Smoking services and systems. These will include referral processing, appointment booking, processing practitioner stop smoking medication orders including stock control, checking and auditing. Stock management of promotional material, service delivery consumables and other office requirements. Duties and Responsibilities Understand Stop Smoking Services. Take calls from clients and deal with clients needs accordingly. This will include providing robust Brief Intervention to clients who may have been referred to the service. Ensure client referrals are processed within set timescales to meet service deliverables. Book appointments for clients or direct them to the appropriate practitioner, providing them with robust advice about quitting smoking where appropriate. Take telephone calls from other health professionals. Providing professional administration services to clients. Manage and maintain confidential patient files on a database and paper records as required. Record client data accurately on appropriate service database. Understand and make use of spreadsheets to present necessary data when required by the office manager or service manager. Type correspondence, reports, and other documents. Post or email in a timely manner. Process stop smoking medication orders from practitioners in a timely manner and record accurately on the stop smoking database. Process stop smoking medication orders via e-mail from Practitioners from other ABL stop smoking services in a timely manner, and record allocation on required data files and the stop smoking database, as well as package and post accordingly. Assist with the stock control, checking and auditing of stop smoking medications. Stock management, ordering and distribution of promotional materials to all professionals. Stock management of service consumables. Prepare computerised documents and reports as required. Organise meetings including the taking of and distribution of minutes. Organise venues for training and events including the preparation of resources on behalf of the office manager and service manager. Process invoices for payment and input required records, i.e spreadsheets General administration (record keeping, filing etc.). Directly line manage a small team of administrators You will be motivated and be able to work as part of a team and alone, using your own initiative to ensure high quality services are delivered. Skills and Competencies Required Be an experienced administrator able to support colleagues to ensure smooth office processes Positive and proactive outlook with the ability to motivate, engage and support others to achieve the highest standards and outcomes. Adept in communication ; A strong communicator who adapts the message to fit the needs of the audience including clients, staff, and volunteers at all levels Build strong relationships, Foster trust and co-operation among colleagues and stakeholders Quality driven ; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives. Person Specification Skills and Knowledge Essential Excellent written and verbal communication and listening skills across a variety of people. Experience of using MS Outlook or other to manage multiple electronic diaries. Office and Personal Organisational Skills. Clear understanding and experience of Confidentiality and Information Governance. Able to take clear and accurate minutes and ensure they are distributed in a timely way. Ability to enter information accurately into databases. Desirable Knowledge and ability to Mail Merge. Job Specific Requirements Essential Team player able to adapt to working within a varied team, but also be self-motivated and work without supervision Non-judgemental, friendly, and approachable. Excellent telephone manner. Undertake stock checks and ordering of supplies. Work flexibly and adapt to suit service need. Ability to develop and adapt processes to ensure service improvement Desirable Ability to send and receive confidential items. Understanding of Stop Smoking Services Qualifications Essential GCSE n Maths and English or equivalent Desirable Management Qualification Experience Essential Minimum 2 years experience in Managerial role within a health care setting e.g. Community health provider, GP Practice, Hospital Experience of working in a team environment Experience with software packages Desirable Experience of undertaking audits Experience with patient databases Person Specification Skills and Knowledge Essential Excellent written and verbal communication and listening skills across a variety of people. Experience of using MS Outlook or other to manage multiple electronic diaries. Office and Personal Organisational Skills. Clear understanding and experience of Confidentiality and Information Governance. Able to take clear and accurate minutes and ensure they are distributed in a timely way. Ability to enter information accurately into databases. Desirable Knowledge and ability to Mail Merge. Job Specific Requirements Essential Team player able to adapt to working within a varied team, but also be self-motivated and work without supervision Non-judgemental, friendly, and approachable. Excellent telephone manner. Undertake stock checks and ordering of supplies. Work flexibly and adapt to suit service need. Ability to develop and adapt processes to ensure service improvement Desirable Ability to send and receive confidential items. Understanding of Stop Smoking Services Qualifications Essential GCSE n Maths and English or equivalent Desirable Management Qualification Experience Essential Minimum 2 years experience in Managerial role within a health care setting e.g. Community health provider, GP Practice, Hospital Experience of working in a team environment Experience with software packages Desirable Experience of undertaking audits Experience with patient databases Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name ABL Health Ltd Address A B L Health Ltd Vittoria Close Birkenhead Merseyside CH41 3LE Employer's website https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)