Location: Woodford store | Job Type: Full-time
Are you passionate about aquatic life and experienced in retail management? We are looking for a Retail Sales Manager to lead our team at Maidenhead Aquatics Woodford, a specialist in ornamental fish and aquarium supplies.
About the Role:
As the Retail Sales Manager, you will oversee the daily operations of our aquatic store, ensuring excellent customer service, strong sales performance, and the highest standards of livestock care. You will lead a team, manage stock, and drive business growth while sharing your knowledge of ornamental fish and aquariums with customers.
Key Responsibilities:
* Manage the sales team, ensuring excellent customer service and product knowledge.
* Drive sales and meet targets through promotions and upselling.
* Maintain high standards of livestock care, including water quality, feeding, and health monitoring.
* Oversee stock management, including ordering, inventory control, and merchandising.
* Ensure the store is clean, well-presented, and compliant with all health and safety regulations.
* Train and develop staff in both sales techniques and aquatic care.
* Engage with customers to offer expert advice on fish species, tank setups, and maintenance.
* Handle customer inquiries, complaints, and returns professionally.
* Support marketing efforts, including social media engagement and in-store promotions.
Requirements:
* Proven experience in retail management, preferably in pet, aquatic, or specialist retail.
* Strong knowledge of ornamental fish, aquariums, and aquatic equipment.
* Excellent leadership, communication, and team management skills.
* Ability to drive sales and meet business objectives.
* Experience in stock management and merchandising.
* Passion for aquatics and customer engagement.
* Ability to work weekends and peak retail periods as needed.
What We Offer:
* Performance-based incentives.
* Staff discounts on aquatic products.
* A friendly and knowledgeable team environment.
* Ongoing training and career development opportunities.
If you are a dedicated retail professional with a love for aquatic life, we’d love to hear from you!
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