Job summary An exciting opportunity has arisen to join our Families' Health and Wellbeing Service (0-19) HUB administration team, based in Rugeley. This is a 9-5 service Monday - Friday to include a mixture of remote working which will accommodate the needs and requirements of department. We are looking for self-motivated administrators who enjoy the challenge of a fast-paced customer service environment, who are kind, caring and compassionate and live the values and behaviours of our trust. The successful applicants will be a part of a supportive skill mix team of administrators and clinicians including Health Visitors, School Nurses and Nursery Nurses offering an integrated, flexible and family focused service for children, young people and professionals across Staffordshire. Main duties of the job Answering the phone as a first point of contact and dealing with queries from patients, parents and carers ensuring a positive customer experience of people contacting the service. To address enquires where appropriate make decisions and facilitate outcome. To ensure that a confidential and efficient word processing service is provided to members of the Universal and Emotional Health and Wellbeing Teams, To operate an effective task list to ensure all enquiries and referrals are adhered to, dealt with and followed-up where appropriate. To produce data analysis on behalf of these teams and monitor performance. To maintain excellent channels of communication with all team members and connected departments/agencies. Processing new referrals received in paper and email format; including reviewing referrals to determine the appropriate professional required based on protocols, pathways and standard operating procedures Maintain an effective office support system Input into electronic diaries for clinical and non-clinical activities including the arrangement of appointments and clinics for clinicians, as required. Be the first point of contact for any new referrals received by the Team, deciding on appropriate next steps including phone call direction, making appointments, and seeking further information/clarification, as required About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by; Supporting your career development and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rate s Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccinations every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) Date posted 22 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum (pro-rata) Contract Permanent Working pattern Part-time, Job share, Flexible working Reference number 301-BK-25-6932435 Job locations Anglesey House, Rugeley Wheelhouse Road Rugeley WS15 1UL Job description Job responsibilities The main duties include answering, triaging and directing calls from clients and professionals, dealing with appointments and general enquiries in a professional manner. Using the RIO system for creating and managing client records ensuring the electronic information is processed accurately. Booking of appointments, processing letters and other forms of documentation. Email management, involving triaging and allocating team emails to correct folders. The successful applicant must have the ability to travel within the Trust. Please contact Karen Willdigg: karen.willdiggmpft.nhs.uk Job description Job responsibilities The main duties include answering, triaging and directing calls from clients and professionals, dealing with appointments and general enquiries in a professional manner. Using the RIO system for creating and managing client records ensuring the electronic information is processed accurately. Booking of appointments, processing letters and other forms of documentation. Email management, involving triaging and allocating team emails to correct folders. The successful applicant must have the ability to travel within the Trust. Please contact Karen Willdigg: karen.willdiggmpft.nhs.uk Person Specification Qualifications Essential Good standard of general education including GCSE English (or equivalent level of qualification) Experience Essential Relevant secretarial experience Experience of producing documents, reports etc. to a high standard from hand-written and audio transcription Person Specification Qualifications Essential Good standard of general education including GCSE English (or equivalent level of qualification) Experience Essential Relevant secretarial experience Experience of producing documents, reports etc. to a high standard from hand-written and audio transcription Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Midlands Partnership NHS Foundation Trust Address Anglesey House, Rugeley Wheelhouse Road Rugeley WS15 1UL Employer's website https://www.mpft.nhs.uk (Opens in a new tab)