Vacancy Name: Senior Central Product Technical & Compliance Manager
Vacancy No: VN758
Job Type: Permanent
Location: Hatfield
Contract type: Permanent
Location: Hatfield (Blended working - 2-3 days in the office / travelling to suppliers etc)
Working hours per week: 40 hours
Level: Senior
Application closing date: 28th November 2024
About us: Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. We're Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world's largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it's also the home to the widest online supermarket range in the UK and champion of small, independent brands. We're also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About the team and the role: Working in the Ocado Brand, Sourcing & Sustainability team, the Senior Central Product Technical & Compliance Manager plays a crucial role in ensuring the safety, quality and compliance of all of the products (food and non-food) listed on Ocado.com and Zoom.Ocado. Working closely with various departments and external industry groups to maintain high standards and drive continuous improvement in food safety and quality processes.
What you'll do:
1. General Accountabilities
* Deputise for the Head of Product Technical & Compliance where required including supporting incident risk assessment and management where appropriate.
* Managing a team of Compliance Technologists to ensure the safety, quality and legality of all of the Ocado Own Brand and branded products we sell.
* Manage and lead the overall product governance process including monitoring, reporting and escalating where appropriate.
* Maintain and where necessary develop and implement product safety and quality standards, policies, and procedures in alignment with regulatory requirements and industry best practices.
* Collaborate with suppliers and internal stakeholders to address and resolve any food safety or quality issues.
* Lead operational excellence projects to reduce customer complaints and increase customer satisfaction.
* Responsibility for the delivery, execution and continual improvement of the crisis management procedure relating to products.
1. Ocado Own Brand Compliance
* Responsibility for the delivery, execution and continual improvement of the Quality Management System.
1. Audit
* Manage and lead the relationship with our 2nd party audit provider.
1. Surveillance
* Managing the Ocado relationship and contract with the surveillance testing provider.
1. External Network
* Manage and lead relationships with external bodies such as Environmental Health and Trading Standards.
1. Quality
* Maintain and where necessary develop and implement internal quality management systems.
1. Supply Chain Compliance
* Manage the relationship with Ocado logistics.
1. Line Management
* Responsibility for managing a team of 3 individuals.
1. Other Responsibilities
* Stay abreast of industry trends and regulatory changes related to food safety and quality.
* Lead investigations into food safety incidents or complaints.
* Identify, scope and implement training and upskilling sessions for employees on food safety practices.
Who you are:
* Bachelor's degree in Food Science, Food Technology, Microbiology, or related field.
* Minimum of 8 years of experience in food safety and quality assurance.
* Strong knowledge of UK and EU food regulations.
* Experience working with suppliers and managing relationships.
* Excellent analytical, problem-solving, and decision-making skills.
* Effective communication and interpersonal skills.
* Detail-oriented and able to manage multiple projects.
* Professional certification in food safety is desirable.
What's in it for you: By joining Ocado Retail you'll have the chance to experience life at the world's largest online retailer, work with an amazing team, and grow your skills and career in online retail.
Our Hiring Process: Lucky for us, we get loads of great applications and we appreciate that so many people put the time and effort in to apply.
Everyone's welcome: We're an equal opportunities employer.
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