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ICT Service Desk Operative, Royal Leamington Spa
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Client:
Hays DT - Midlands
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
4e60b29969c1
Job Views:
4
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Hays Technology is looking for a Service Desk Analyst to join an exciting client's team.
Role: ICT Service Desk Operative
Location: Leamington Spa (On Site 5 Days A Week)
What you will be doing:
* Providing instructions and advice to systems users via telephone and remote support software.
* Ensuring all incidents raised via the ICT service desk system are accurately and clearly recorded.
* Triaging, categorising, and prioritising incidents presented via the employee self-service portal.
* Managing and recording all changes to systems, user accounts, or access rights in the service desk ticket management system.
* Monitoring incidents according to SLA or Support Agreement and escalating concerns as necessary.
What we are looking for:
* A graduate starting their IT career or someone with previous service desk experience.
* Good communication skills.
What you need to do now:
If interested, click 'apply now' to send your updated CV or contact us directly.
Hays Specialist Recruitment Limited acts as an employment agency for permanent and temporary staffing. By applying, you accept our T&C's, Privacy Policy, and Disclaimers available on our website.
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