Group Service Manager Salary: up to £40,000 Bonus Location: Macclesfield (with travel to other sites – potential to split time between Macclesfield and Donington Park) Lead & Evolve Servicing across Europe’s largest Used Motorcycle Retailer Are you an experienced service & parts leader ready to take on a multi-site role? At SuperBike Factory, we’re looking for a Group Service Manager to take charge of how we deliver high-performance servicing across multiple locations. This is a high-impact role focused on transforming workshop efficiency, standardising processes, and improving service profitability – while also ensuring our parts operation runs smoothly and supports the service function effectively. What You’ll Be Doing: Optimising workshop performance – streamline labour, workflow, and prep processes to boost output and turnaround. Standardising service operations – roll out best practices across all locations for consistency and efficiency. Driving service revenue – lead initiatives to grow retail servicing, improve upsell rates, and enhance customer satisfaction. Refining parts management – improve stock accuracy, availability, and coordination with workshop teams. Tracking and improving KPIs – use data to identify bottlenecks, reduce downtime, and increase profitability. What We’re Looking For: Strong background in automotive servicing (motorcycle experience a bonus but not essential). Proven success managing workshop operations and multi-site teams. Process-driven with a focus on efficiency and quality. Commercially aware – comfortable using KPIs to guide decisions and improve performance. Knowledge of parts and stock control in a fast-moving service environment. This is your chance to build and lead a high-performing service function in a fast-paced, passion-driven motorcycle business. Ready to take the reins? Apply now and help us take SuperBike Factory servicing to the next level. Some of the benefits you’ll get: Netflix Membership Your Birthday off Gymflex Benefit Group Life Assurance 15% Staff Discount on Accessories Staff Discounts on bikes Cycle to Work Scheme Bereavement support, Critical illness support, Legal support, Fitness plans & nutrition advice, Physiotherapy & Mental Health Consultation, 24/7 Employee Doctor Help Line Enhanced Maternity or Paternity leave and enhanced sickness pay Company background SuperBike Factory started in our founder’s garage back in 2010. Fast forward almost 15 years and we’ve grown into Europe's largest used motorcycle retailer with over 3000 motorcycles in stock We now have 6 sites across the UK. Our head office is still in Macclesfield, but we’ve expanded to Donington Park, Bradford, Bristol, Milton Keynes and Crawley employing over 300 people along the way with plans to expand even further. We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.