Main area Administrative and Clerical Grade Band 3 Contract Permanent Hours
* Full time
* Flexible working
37.5 hours per week (Monday to Friday - alternating shifts whereby post holder will work one week of 08:00-16:00 followed by one week of 12:00-20:00)
Job ref 246-WSN7015978
Employer Norfolk and Suffolk NHS Foundation Trust
Employer type NHS
Site Brooke House
Town Norwich
Salary £24,625 - £25,674 gross per annum
Salary period Yearly
Closing 16/04/2025 23:59
Interview date 24/04/2025
Clinical Support Team Administrator - Talking Therapies
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
Job overview
Clinical Team Administrators - NHS Norfolk & Waveney Talking Therapies
Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Norfolk & Waveney Talking Therapies are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator.
This role will be supporting the Clinical Team. This will involve working closely with professionals and the general public. Working with different electronic patient systems to maintain patient information. This role will offer a variety of tasks, from referrals into Norfolk & Waveney Talking Therapies, making phone calls, updating patient records and general admin support to the clinical teams.
Main duties of the job
* Previous administration experience is essential.
* Full training will be given for this role.
* You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
* You will be able to evidence a flexible response to service needs and the ability to think creatively.
* Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
* Use of ICT applications/packages.
* Experience of working in a busy office.
* Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
* Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
* Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Benefits included with this role are:
* a comprehensive in house & external training programmes
* career progression
* starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
* NHS discounts and many more.
Person specification
other
* Able to work flexibly across a range of different sites/offices
Qualifications
* NVQ 3 Business Administration or equivalent
* NVQ 2 Customer Services or equivalent
* Knowledge of Trust electronic records system
Experience
* Understanding and experience of working with a full range of administration procedures and systems gained through practice at intermediate level
* Working on own initiative with minimal supervision
Knowledge
* Working knowledge of Microsoft packages or equivalent
* Knowledge of NHS policy / procedures.
EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.
#J-18808-Ljbffr