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Customer Service Co-ordinator
Job Description
Our client is a forward-thinking and progressive business with 100% of their workforce working from home. They are looking for a customer-focused individual, to start Monday 28th October, who is able to work in a fast-paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits. You can expect to be handling 100-120 calls per day liaising with both clients and team members.
Main Duties
1. Managing a high volume of inbound and outbound calls, in order to schedule appointments, coordinate visits, and react to emergencies wherever necessary.
2. Use the companies’ in-house system to log and update the status of all calls to ensure smooth running of operations.
3. Audit incoming work to ensure documentation is correct and accurate.
4. When required, handle any incoming complaints raised by clients.
5. Complete handover notes for the next shift and other colleagues.
Skills and Knowledge
1. Experience working in a fast-paced and busy role, where making and receiving phone calls was a key part of your day.
2. Happy to work from home and must have an appropriate setup from home with no distractions as the role does involve being on the phone to customers/clients for a large part of your day.
3. Good telephone skills, be confident on the phone, and build rapport quickly.
4. Must be able to stay calm and unphased whilst working efficiently in a reactive role where you are juggling multiple tasks.
5. Excellent computer skills with an ability to pick up new systems and tasks quickly.
6. Excellent administration skills along with attention to detail and data entry.
7. Strong work ethic.
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