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Welfare Support Co-ordinator, Swynnerton
Client:
Mears
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
2e4efa922c3f
Job Views:
4
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
About the Role
Due to a new contract win, we are seeking a Customer Care Coordinator to join our team. This is an exciting position that works exclusively to support individuals and families being accommodated by a specialist central government contract.
As a Customer Care Coordinator, you will be part of the Afghanistan Resettlement Associated Project Transit sites team and will report into the Transit Welfare Operations Manager. The role includes, but is not limited to, providing support and delivering specified tasks at various stages of the process. You will provide administrative support to Managers and Welfare Support Officers to ensure overall business objectives and deadlines are met. Ensuring all records are updated and accurate for audit purposes is essential. You will be responsible for planning, monitoring, controlling, and delivering welfare support interventions and requests for Service Users, many of whom will be vulnerable, working closely with the rest of the Transit sites team to transport users safely and in a timely manner. Keeping safeguarding and Service User experience at the heart of the service is a key requirement in this role.
Role Criteria:
1. Solid database use and skills in Microsoft Office packages, Excel, Word, Outlook, and knowledge of Customer Relationship Management systems.
2. Customer-focused, great problem-solving skills, and a positive, can-do attitude.
3. Planning, scheduling, and coordination of onsite vocational/recreational activities as well as workload planning.
4. Work professionally with a diverse client group.
5. Ability to work under your own initiative and prioritize.
6. You will be supportive, trustworthy, a good listener, approachable, and empathetic to others.
Benefits we can offer you:
1. 25 days annual leave plus bank holidays.
2. Annual Mears Fun Day - Our annual Fun Day is organized as a massive thank you from the Executive team for all the hard work!
3. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
4. Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
5. Family-friendly policies.
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