Employer South Tees Hospitals NHS Foundation Trust
Employer type NHS
Site The James Cook University Hospital
Town Middlesbrough
Salary £23,615 - £25,674 per annum (pro rata)
Salary period Yearly
Closing 03/04/2025 23:59
Clinical Support Worker/Clinical Support Worker Higher Level
Band 2/3
Job overview
Acute Medicine is an integral part of front of house services within the Urgent and Emergency Care Centre. The speciality is focused on patients being in the right place first time and has strong links with primary care in an advisory, decision making and supportive role. The team work efficiently and effectively at pace to support early intervention, diagnosis and admission avoidance with the multi-disciplinary team focus. The service is interlinked with other services at the front of house including Accident and Emergency, and Same Day Emergency Care.
The strategic goals of the front of house are focused on the patient journey and experience which is pivotal in minimising risk and reducing harm. The Acute team are high performing and deliver organisational requirements of a well led service.
Main duties of the job
Post holders will be appointed at band 2 or band 3 depending upon qualifications.
Band 2 requirements – willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.
Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9), Care certificate, or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3.
* Theoretical knowledge
* Experience of a range of care and related procedures
* Clinical observations
* Knowledge of relevant legislation
There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications.
Working for our organisation
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
* Your Leadership Impact
* Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications Band 3
* Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE
* Care certificate
* Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3.
Qualifications Band 2
* Must complete the care certificate within the 6 months probationary period and ‘on the job training’; instruction will be provided – this is an NHS entry level requirement.
Knowledge
* Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication.
* Basic IT skills to use electronic patient records & other Trust systems.
* Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
* Working knowledge of legislation underpinning care provision.
* Ability to demonstrate the importance of holistic person-centred care & related procedures.
* Understanding of the importance of robust, accurate, clear, timely documentation.
* Awareness of GDPR and the need for confidentiality.
Experience
* Will complete all training whilst in role to undertake basic personal care procedures for patients.
Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.
As an inclusive employer, we are here to support you.
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.
Important Information
Please ensure you read the 'Guidance Notes for Applicants' document attached to this advert before you start to complete your application form.
This document provides detailed advice regarding the completion of your application form.
The guidance document also provides in detail what identification and certificates you must provide at interview should you be shortlisted.
As part of our pre-employment screening process, all applicants are required to provide references from their last continuous 3 year employment and/or training/education. The referees MUST be a Line Manager/Supervisor. Applicants are requested to ensure email addresses for all referees are included on their application form. Personal references and references from colleagues are not acceptable.
Unfortunately we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Please note that this vacancy will close when we receive sufficient completed applications.
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