Job title: Support Manager
Are you an experienced Support Manager looking for an exciting and challenging role within a growing business?
Responsibilities:
Responsible for day-to-day management on the telecommunications support function, ensuring customers receive exceptional customer service.
Make sure the team is proactively working towards meeting/beating SLAs.
Delivering daily, weekly, and monthly MI reporting to present to SMT and to customers when required.
Work on strategy and forecast whilst reporting to the board how you are achieving against the plan.
Ensuring that process documentation, work instructions and other ISO 9001 and ISO 27001 policies are adhered to and maintained.
Requirements:
Excellent verbal and written communication skills to interact with various stakeholders.
Problem solving skills and the ability to anticipate issues and solve problems proactively to ensure customer satisfaction.
A high level of discretion and integrity and the ability to handle sensitive information with discretion.
Proven experience as a manager/senior within an IT or Telecommunications business...