Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues. Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Use the Trusts transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information which could be found to cause emotion or distress, this is due to the nature of the pathways within the service. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations. Carry and retrial of patients notes, including physical demand associated with carried load. Contact patients offering them a choice of appointment dates and agree with them the date of admission. To have a sound understanding of 18 week RTT pathways. The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets. To schedule outpatient appointments ensuring that clinics are utilised appropriately and effectively. To establish and maintain strong communication links with the clinical team.