Job summary The Cardiac Physiology service is recruiting a full-time clerical administrator as part of a service re-structure and expansion plan. This role is essential for ensuring the smooth delivery of the Cardiac Physiology non-invasive service, supporting our patients, staff and Trust compliance to managing waiting times for diagnostic tests. If you are enthusiastic, empathetic and have excellent digital, communication and prioritisation skills you could be the ideal candidate. The role will suit a team player who is also able to act on their own initiative and prioritise their workload with flexibility to the daily operational demands. The role includes welcoming patients, clinicians, and visitors to the department, dealing with enquiries, bookings and appointments via the telephone, email and in person. In addition, the role includes scheduling various diagnostic tests, database and waiting list management, and data validation so good IT skills are essential. Main duties of the job A polite and helpful first point of contact for patients, staff and visitors to the Cardiology Department. Ability to work efficiently in a busy and sometimes pressurised environment. Manage electronic referrals and schedule appointments using the cardiology database - Solus, following department policies and guidelines. Maintain a high degree of accuracy to ensure the correct information is reported in systems and to patients. Support the clinical staff by monitoring diagnostic waiting times and ensuring waiting lists are managed according to national guidelines. Deal with enquiries from patients, staff and visitors including by telephone and email. Engage and liaise appropriately with the clinical team for any queries beyond the scope of the administrator role. Monitor Business Intelligence validation tools to guide waiting list management Provide comprehensive administrative support to the service, including accurate documentation of the team brief, scheduling meetings, recording meeting minutes, and other such duties as directed by the Lead Cardiac Physiologist for Echo or the Cardiac Physiology Manager To support the reception area during periods of absence About us The Cardiology department at Dorset County Hospital is an innovative and growing department. Cardiac Physiology supports numerous diagnostic and interventional examinations to provide a comprehensive and dynamic cardiac service to West Dorset. We currently have 2 Cath Labs, performing a range of diagnostic and interventional cardiac procedures. We also provide highly skilled ECG, ECG analysis and Echocardiography procedures, cardiac device implant and follow up services. Dorset County Hospital is in the county town of Dorchester which has good rail links to Southampton, Bristol and London and boasts highly rated schools. Dorset is a delightful place to live and work with the choice of coast or country for leisure activities. Dorchester has undergone a major refurbishment with lots of bars and restaurants providing evening entertainment. The seaside town of Weymouth is nearby with lots of water sports opportunities. Date posted 27 December 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 405-24-AC660CPCA Job locations Dorset County Hospital Williams Avenue Dorchester DT1 2JY Job description Job responsibilities Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification. Please contact us at Recruitmentdchft.nhs.uk if you are unable to view or download the attachment. For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online. Job description Job responsibilities Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification. Please contact us at Recruitmentdchft.nhs.uk if you are unable to view or download the attachment. For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online. Person Specification EDUCATION, QUALIFICATIONS & TRAINING Essential Educated to GCSE level or equivalent RSA Stage II and/or NVQ Level 3 or equivalent in Business Administration Desirable Willingness to undergo further training related to the role KNOWLEDGE & EXPERIENCE Essential Recent & relevant experience in an office environment in a clerical/admin capacity Experience of working computer software such as Microsoft Office Experience of working with Healthcare Professionals at all levels Experience of effective communication with patients via telephone or in person An understanding of the meaning of confidentiality and the requirement for this to be maintained Desirable Experience of working with Patient Administration Systems (PAS), digital patient records, data collection platforms etc. SKILLS & ABILITIES Essential Evidence of effective communication skills both written and oral Evidence of competent keyboard skills Evidence of ability to input data accurately and timely Person Specification EDUCATION, QUALIFICATIONS & TRAINING Essential Educated to GCSE level or equivalent RSA Stage II and/or NVQ Level 3 or equivalent in Business Administration Desirable Willingness to undergo further training related to the role KNOWLEDGE & EXPERIENCE Essential Recent & relevant experience in an office environment in a clerical/admin capacity Experience of working computer software such as Microsoft Office Experience of working with Healthcare Professionals at all levels Experience of effective communication with patients via telephone or in person An understanding of the meaning of confidentiality and the requirement for this to be maintained Desirable Experience of working with Patient Administration Systems (PAS), digital patient records, data collection platforms etc. SKILLS & ABILITIES Essential Evidence of effective communication skills both written and oral Evidence of competent keyboard skills Evidence of ability to input data accurately and timely Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorset County Hospital NHS Foundation Trust Address Dorset County Hospital Williams Avenue Dorchester DT1 2JY Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)