Apprentice BMW Motorcycle Aftersales Advisor
Application Deadline: 30 April 2025
Department: Motorrad Service
Employment Type: Apprentice
Location: Guildford, Surrey
Reporting To: Andrew Tizzard
Compensation: £18,000 - £34,000 / year
Description
Start your career in the motorcycle industry with a leading brand. We’re looking for a passionate, customer-focused individual to join our team as an Apprentice Aftersales Advisor.
In this role, you'll be the first point of contact for customers, helping to deliver an exceptional experience throughout their service journey. You’ll manage bookings, follow up on enquiries, and support parts operations – all while learning and developing in a fast-paced, hands-on environment.
Hours: 45 hours per week Monday - Friday
Key Responsibilities
As a Motorrad Apprentice Aftersales Advisor, you will play a key role in delivering exceptional customer service while maximising sales and efficiency. Your responsibilities include managing customer enquiries, converting them into bookings, and ensuring a seamless service experience by accurately recording vehicle information and following up on customer needs. You will also support parts operations by handling orders, advising on additional requirements, and maintaining stock control.
What are the details of the apprenticeship?
Most of your apprenticeship will be on-the-job training based at our centre with a mentor to oversee your work-based learning. A BMW representative will also visit you usually on a 12-weekly basis to set performance targets and ensure any development needs are being met.
The classroom sessions will be offsite and delivered at the BMW Group Training Academy based in Reading, Berkshire. You will also receive the added benefit of Functional Skills support during their programme if required.
On successful completion of the Advanced Apprenticeship, the qualifications attained will be:
* IMIAL Level 2 Diploma in Customer Service
* IMIAL Level 3 Diploma in Customer Service
Following on from completion of the apprenticeship, you will have a fantastic foundation to continue your career within the automotive industry.
What We're Looking For:
* Passionate for motorcycles
* Focused on delivering excellent customer service
* A confident communicator with great people skills
* Keen to learn, develop, and progress within the role
* Hardworking, reliable, and able to use their initiative
* Always punctual, with excellent attendance and timekeeping
* Positive, polite, and carries a strong 'can-do' attitude
* In possession of a motorcycle license (minimum CBT required)
Rough Guide for Timeline of Events
Review of Applications - May 2025
Invite to interview - May / June 2025
Successful Candidates Invited to Work Trials - June / July 2025
Start Date - September 2025
Why Work For Vines Group:
* Career progression opportunities within BMW/MINI.
* A chance to work with cutting-edge automotive technology.
* Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
* 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
* Birthday Off: Celebrate your special day!
* Staff Purchase Scheme: Discounts on cars and motorbikes.
* Health Plan: Medical health cash plan.
* Enhanced Parental Benefits
* Flexible Holidays: Buy and sell holiday days.
* Growth Opportunities: Job shadowing scheme and training at the BMW Academy.
* Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more.
For more details, check out our staff benefits.
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