This is an exciting opportunity to join an established business that can offer excellent career progression and development prospects. Due to continued expansion, they now have a position for a well-rounded and hands-on, 2nd Line Support Engineer. Our client is a fast-growing IT services company based in Walsall. On offer is a competitive salary and benefits package. What we need from you as an 2nd Line Support Engineer: 3 to 4 years minimum experience working as a technician with a strong track record of success in resolving advanced technical support issues Professional IT Certifications such as: Microsoft MCP, MCSA or MCSE, Comptia Network Plus etc Advanced experience and knowledge of working with the Microsoft 365 Platform and troubleshooting Teams, Outlook, One Drive and SharePoint Experience with working with server, networking and Wi-Fi Experience of using ticketing system and remote management tools Deploy laptop/ PC images to new or replacement devices, ensuring proper configuration and setup for users, and maintaining consistency and security across all devices A love of (and ability to) solve problems & challenges Great Communications skills, founded in being a good listener Full Drivers licence, with access to your own vehicle What the role involves: You will act as the technical lead for key IT projects, hence will have prior experience across a range of technical topics including Server Upgrades and Network Installations. Office 365 Tenant Administration: 2 years (preferred) Microsoft Windows Server: 2 years (preferred) Good understanding of networking (IP,DNS,DHCP) MS365 Administrator troubleshooting Printers and scanning troubleshooting Understanding on VoIP systems and deployments Win 10 & 11 troubleshooting Duties include but not limited to: Serving as the primary or secondary point of contact for clients reaching out with an issue Taking ownership of tickets and seeing them through from start to finish with assistance from the manager Providing a good level of customer service - provide all clients with a friendly, quick and helpful experience Work on and resolve escalated helpdesk tickets Resolve issues for the client with advanced remote troubleshooting Remote hardware maintenance and support Project work Onsite support Deployments Salary: £29,000 - £32,000 per year dependant upon experience. Hours: Working Monday to Friday 9am 5.30pm. There may be the need to work outside of these hours from time to time depending on workload and business needs. Benefits: Mileage allowance and expenses paid An easy-going environment and culture A proactive approach to ongoing training to help you develop life-long skills Pension 28 days Holiday including bank holidays Secure company car park with free parking Within walking distance to town centre local amenities Please apply now ADZN1_UKTJ