We are Jimmy Fairly, the independent French eyewear brand, founded in 2010 The brand was born from this idea: “why aren’t spectacles that are accessible both beautiful and of high quality? Why can’t buying glasses be fun and inspiring?” Since then, we create accessible high-quality eyewear whilst having a positive social impact. We have realised that we could make a difference and that we all had a role to play. This is why since day one we are supporting international charities such as Restoring Vision through our Buy One Give One program. The Role: An enthusiastic person who can inspire, lead a team and who enjoys working with people to achieve great results. Mission: To ensure business performance and to respect the Brand image, monitoring and developing retail teams in the UK. Business: - Manages, develops and leads a group of stores within the UK - Set KPI targets and monitor performance - Process Optimization and Best Practice Sharing - You will also be involved in soliciting feedback on regional initiatives - Ensure maximum profitability through execution of short and long term strategies - Trouble-shoots operational issues and concerns from retail management, ensures that procedures are communicated and implemented - Responsible to deliver great customer experience in your region through leveraging mystery shopper results and customer feedback and driving a customer centric mindset throughout your teams Operations: - Process Optimization and Best Practice Sharing - Accountable for overall operations, staffing and merchandising of retail stores - Organise and perform stocktake - Uphold respect of Jimmy Fairly’s standards and procedures (visual, merchandising, maintenance, grooming, stock, etc.) and ensure operation excellence Training / recruitment: - Responsibility to coach and develop your Boutique managers and ensure all boutiques have strong people plans to enable their teams to fulfill their potential to underpin succession planning - Work alongside the retail excellence manager to develop training within your teams - Establish a strong communication with the talent acquisition to ensure an efficient recruitment within your network. - Ensure all Boutiques are respecting the International Guidelines. - Recruitment within your network. - Establish a strong customer service/selling culture in all assigned stores - Accountable for overall operations, staffing and merchandising of retail stores Powered by JazzHR