General Manager & Senior Stylist - Moreton-in-Marsh THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. Position: General Manager & Senior Stylist Salary: Negotiable, Based on Experience and Skills About the role The General Manager oversees the daily operations of the hair salon, ensuring high standards of service, profitability, and customer satisfaction. This is a hands on role and the General Manager will be expected to also provide hairdressing services for customers as needed whilst managing a team of stylists, beauticians, and support staff while driving sales, maintaining budgets, and ensuring a positive, professional atmosphere in the salon. Key Responsibilities 1. Team Management Supervise and support hair salon staff: Lead a team and provide exceptional customer service. Performing salon services for customers as needed Recruitment and onboarding: Hire, train, and onboard new employees, ensuring they understand salon standards, service protocols, and health & safety practices. Schedule management: Create and manage staff schedules to meet customer demand while controlling labour costs. Performance reviews: Conduct regular performance evaluations, provide constructive feedback, and foster professional development for team members. 2. Customer Service Customer satisfaction: Resolve any client complaints or issues in a timely and professional manner, ensuring customer loyalty and satisfaction. Service quality: Monitor and maintain high service quality standards, making sure all staff members follow salon protocols. Upselling services: Train team members on product knowledge and upselling techniques to enhance client experience and increase revenue. 3. Financial Management Sales targets: Set and achieve monthly, quarterly, and annual revenue targets through team incentives and promotions. Inventory management: Oversee ordering and restocking of salon supplies, manage inventory levels to reduce waste and costs. Budgeting and cost control: Monitor budgets, control expenses, and maximise profitability without compromising quality. 4. Salon Operations and Maintenance Health and safety compliance: Ensure that the salon adheres to all health and safety regulations, including proper sterilisation, cleanliness, and sanitation procedures. Equipment maintenance: Schedule regular maintenance of salon tools and equipment to ensure they remain in safe and working condition. Salon appearance: Maintain a clean, welcoming, and professional environment that reflects the salon's brand. 5. Marketing and Promotions Promotional campaigns: Coordinate marketing efforts, including special promotions, seasonal discounts, and events to attract and retain clients. Social media management: Oversee social media presence and online reputation by creating content, sharing updates, and engaging with clients. Community engagement: Build relationships with local businesses and communities to drive traffic and enhance the salon's visibility. Qualifications and Skills Experience: Previous experience in salon management or a related leadership role in the beauty industry. Technical Skills: Familiarity with salon management software and proficiency in Microsoft Office. Customer Service: Strong focus on client satisfaction and problem-solving. Communication Skills: Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders. Leadership Abilities: Proven ability to motivate, inspire, and lead a team to meet performance targets. Financial Acumen: Knowledge of budgeting, inventory control, and cost management. Creativity: Ability to conceptualise and implement marketing campaigns and promotions that align with the brand. Working Conditions Hours: Full-time, Tuesday up to and including Saturday, may include evenings. Performance Indicators Customer Satisfaction: Positive client feedback and low complaint rates. Financial Metrics: Meeting or exceeding monthly and annual revenue targets. Employee Retention and Satisfaction: Low turnover and positive employee feedback. Operational Efficiency: Cleanliness, organisation, and inventory control within budget. This job description serves as an overview of responsibilities and qualifications and may evolve based on the needs of the salon. Perks & Benefits: Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, the equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.