Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face Deal with day to day correspondence, initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary Prioritise own work efficiently and effectively, working within the secretarial team to ensure Trust targets for all administrative duties are met, highlighting any issues to the Band 4. Liaise with other secretarial team members to ensure fair distribution of workload Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing.