This position is no longer open for applications
Salary: GBP11.44 - GBP11.44 per hour
Circet UK are hiring full-time Call Centre Agents.
These roles work 37.5 hours per week. Following an initial period of office based training, there is opportunity to work fully from home.
Full training and equipment are provided. You will be required to attend training for a minimum of 1 week in our Selkirk office.
Responsibilities:
* You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
* You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders.
* You will be responsible for supporting our engineer’s various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
* You will review all jobs completed by our engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.
* Great Communication Skills.
* Ability to manage daily tasks efficiently.
* The ability to multi-task in a fast-paced environment.
* Ability to escalate and report issues.
* Proficient IT skills - email, webchat, spreadsheets etc.
* Great attention to detail.
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