Main area: Cancer Information & Support Services
Grade: Band 4
Contract: Permanent
Hours: Part time - 31 hours per week (Service operates Monday - Friday 8.00-4.00 or 8.30-4.30)
Job ref: 387-SPS-4009-IB
Site: Bristol Haematology & Oncology Centre
Town: Bristol
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 05/01/2025 23:59
Interview date: 17/01/2025
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian, and minority ethnic candidates as they are under-represented within the Trust.
The Cancer Support Worker team at UHBW is looking for an enthusiastic and motivated person to join our compassionate and well-established team of cancer support workers, who provide personalised support and information to people living with and affected by cancer.
Our cancer support workers work closely with all members of the cancer clinical teams and cancer services across the Trust, providing coordination and delivery of support and signposting to additional services. This provides a fantastic opportunity for you to contribute to improving the overall experience of cancer care at UHBW and work within a friendly and supportive team with an interdisciplinary approach to delivering personalised care.
Main duties of the job
1. Coordinate the necessary assessments, appointments or investigations to fast track people back into the Service.
2. Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the clinical team or enabling rapid response as appropriate.
3. Complete and contribute to the holistic needs assessment and the development of an individual care plan.
4. Make pre-planned outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach.
5. Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate.
6. Encourage and support active and healthy lifestyle choices.
7. Planning/inviting/organising of Health and Well-Being events or other supported self-management events.
8. Support the development of new patient information packs, website pages, and patient leaflets, following guidance from the clinical team.
9. Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice.
10. Support and promote Cancer Awareness campaigns.
11. Contribute to service development, research, and audit projects.
12. Work in the Macmillan Centre on a rota basis as directed by the Senior Cancer Support Worker, providing support and information to patients, carers, and family members.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds: city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description attached to this vacancy.
Person specification
Knowledge and Experience
* Relevant health or social care experience at AfC Band 3 or equivalent (E).
* Experience of multi-professional working.
* Experience in the use of data management.
* Evidence of good communication skills.
* Understanding of person-centred care.
* Understanding of the health and social care environment.
* Experience of coaching/teaching patients and carers.
* Understanding of Macmillan Cancer Support and its role across the UK.
* Experience in coordinating a patient workload.
* Awareness of Improving Outcomes: A strategy for Cancer and other national cancer policies.
* Knowledge of relevant cancer treatments, interventions, and terminology.
Skills and Abilities
* IT Skills.
* Able to use own initiative.
* Ability to communicate both verbally and non-verbally on a daily basis with people of all levels.
* Good observation skills.
* Ability to work in a team and motivate self and others.
* Flexible attitude to working.
* Accurate written communication of information.
* Ability to show empathy and understand the difficulties faced by people affected by cancer.
* Ability to prioritise own workload.
* Ability to talk sensitively about information needs.
* Ability to retrieve information from a wide range of sources and in different formats.
* Calm and objective.
* Confident yet approachable.
* Acts in a mature manner – both personally and professionally.
* Recognition of own limitations.
* Ability to deal with complex and difficult emotional situations.
* Ability to travel between sites.
Qualifications and Training
* GCSE English Language and Mathematics (Grades A-C) or equivalent.
* NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses.
* Evidence of continued role development.
* Willingness to undertake Macmillan learning and development courses.
* Coaching or teaching qualification.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016, all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points-based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts, we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide, interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr