PERSON SPECIFICATION NOTES TO JOB APPLICANTS You must clearly demonstrate on your application form under each question, how, and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria, where relevant. You must demonstrate how you meet the criteria by the closing date for applications, unless the criteria state otherwise. The stage in the process when the criteria will be measured is outlined in the table below. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role. In the event of an excessive number of applications, the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting, in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form how you meet any desirable criteria. SECTION 1 - ESSENTIAL CRITERIA The following are essential criteria which will initially be measured at the shortlisting stage and which may also be further explored during the interview/selection stage. You should therefore make it clear on your application form how, and to what extent you meet these criteria. Failure to do so may result in you not being shortlisted. Factor Essential Criteria Method of Assessment Qualifications/ Experience Hold GCSE grade A to C in English and Maths Hold relevant qualifications to be able to deliver ICT Support Manager support in a post primary secondary school in Northern Ireland (these may include A Level/BTEC or a degree in IT or associated subjects. Three years’ experience working in an administrative and/or IT role. Experience of managing software systems and app-based interfaces to support the operational management of the school system or similar systems. Experience of managing an IT network to support operational requirements of a school or similar organisation. Experience of managing hardware and providing technical support to ensure the effective delivery of IT services. Shortlisting by Application Form Skills / Abilities Demonstrable evidence of proficiency in the use of computer packages, to include use of Microsoft Word, Excel, PowerPoint and Outlook Shortlisting by Application Form SECTION 2 - ESSENTIAL CRITERIA The following are additional essential criteria which will be measured during the interview/selection stage. Factor Essential Criteria Method of Assessment Knowledge Evidence of knowledge of the requirements of a Data Support Manager. Interview Skills/Abilities Proven effective planning and organisational skills to deliver IT provision and support. Evidence of working with stakeholders across a school or similar organisation to support the training and development of staff. Evidence of sound interpersonal and communication skills. Interview Values Orientation Evidence of how your experience and approach to work reflect the school’s values/ethos. You will find information about the school’s values/ethos on our school website Interview SECTION 3 - DESIRABLE CRITERIA Some or all of the desirable criteria may be applied by the Selection Panel in order to determine a manageable pool of candidates. Desirable criteria will be applied in the order listed. You should make it clear on your application form how, and to what extent you meet the desirable criteria, as failure to do so may result in you not being shortlisted. Factor Desirable Criteria Method of Assessment Experience/ Knowledge Evidence of experience of working or supporting IT in a school or college setting in Northern Ireland. Shortlisting by Application Form DISCLOSURE OF CRIMINAL BACKGROUND The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as ‘regulated activity’. In the event that you are recommended for appointed to a post that involves ‘regulated activity’, the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that you WILL be expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre-employment stage. Further information can be accessed at NI Direct or the Department of Justice. APPLICANT GUIDANCE NOTES To view the applicant guidance notes, please click here. To learn about the many great benefits of joining the Education Authority, click here. The Education Authority is an Equal Opportunities Employer Post: ICT Support Manager Grade: Senior Executive Officer NJC SCP 23-26 Base: Banbridge High School Operational Unit: ICT Department Responsible: Principal Line Management: Vice-Principal Responsible for: ICT Support Job Purpose The postholder is an ICT specialist with the responsibility for the provision of an efficient and effective ICT support infrastructure within Banbridge High School. He/she will ensure continuity and availability of ICT services throughout the school. The postholder will assist the Vice-Principal and Head of IT in the development and implementation of ICT systems to support all subject departments within the school. Key Result areas Administer and provide support in the management of the units and its processes in relation to 1 T echnical support The postholder will be required to manage on a day-to-day basis the provision of direct ICT support to all school computer users. He /she will: Liaise with users in the establishment and implementation of changing requirements and to ensure the ongoing accuracy, effectiveness and availability of ICT systems according to their needs. Implement and manage the day-to-day ‘Technical Support Desk’ within school, monitoring fault levels, co-ordinating problem solving and management issues, allocation, escalation and reporting, to ensure a high level of support is provided to all computer users. Provide management reports on the level and quality of ICT support according to the particular type of user or group within the school. Develop, manage and co-ordinate a school wide intranet and provide technical support for the school website. Develop and implement procedures and processes by which the school delivers the ICT support service throughout the ICT department to all computer users in the school; provide advice to others in the ICT department in the specialist area of technical/networks/applications. Assist in the planning, co-ordination and delivery of training to members of the administration department and to all computer users in the school. 2 Systems Management and Support The postholder will be required to support a range of ICT systems/platforms/networks to ensure minimum down-time and to provide a system support infrastructure to the school, to enable effective and efficient delivery of ICT activities. He/she will: Carry out detailed examinations of existing computer systems. Assist with the prioritisation of work requests. Assist in monitoring and analyzing the performance of ICT systems (technical/network/software) by carrying out detailed examinations of existing systems to assess the systems effective functionality. Administer the main ICT infrastructure system to ensure effective performance and delivery of key systems direct to users. Advise on ICT maintenance requirements. Maintain the accuracy, integrity, availability and security of the school’s information and ICT resources. Specify, plan and implement new upgrades to the school’s ICT systems including hardware and software aspects and where appropriate, undertake the installation and establish and maintain links between all school computer users. Specify and co-ordinate the installation of new and replacement cabling infrastructures within the school. Assist in the development and testing of contingency plans to ensure continuity and availability of ICT services within the school. 3 Introduction of new systems/project management The postholder will be required to liaise with users and serve on teams to introduce effective new systems. Assist in the development and implementation of new ICT systems. Assist in the supporting, planning and managing the co-ordination of the technical aspects associated with the implementation of new ICT systems. Manage the new project or stage within the project including the planning, identification of activities and resources, controlling, reporting, procurement, implementation where it is appropriate to do so. Apply the appropriate analytical methodology. Analyse, design and develop ICT systems as and when required. Analyse ICT solutions and, where necessary, carry out required modifications or enhancements. Develop detailed operating procedures and systems documentation. Serve on teams within the school or in the EA participating in projects required by the Principal. 4 Contract Management He/she will: Assess value for money in terms in hardware/software/systems and provide advice to the Principal on ICT expenditure. Liaise with external suppliers in respect of work undertaken through maintenance contracts. Assist in the monitoring an evaluation of work of external service providers. Assist in the co-ordination, problem solving and change management issues associated with technical and communication issues. Assist in developing and managing the processes used by the school in the payment for various technical and communications services. Assist in the preparation of material used in school discussions/negotiations with suppliers/contractors and to participate in those discussions. 5 Standards, Quality and Security He/she will Assist in the formulation and implementation of technical and communications standards appropriate to the needs of the school; Assist in the development and implementation of security systems (e.g. firewalls, anti-virus software, e-mail scanning, profiling etc) and ensure that they are being effective; Oversee and make recommendations about the security and health and safety issues in relation to ICT equipment within the school; Assist in monitoring the services provided by external suppliers and communicate through the appropriate communication channels any breach of agreed performance and security standards; Carry out a detailed risk assessment of all computer systems in the school; Develop an ongoing testing of the school’s ICT Contingency Plan 6 User Support He/she will Provide ICT technical support, guidance and advice to users. Provide training to users in the use of the school\\s system. Provide user system documentation. Assist with the development of all ICT related policies in the school e.g. Acceptable Internet Use. Liaise with the EA, C2k, CCEA, software/hardware suppliers on behalf of the school. Attend school meetings as required by the Principal e.g., SMT, ICT core team; represent the school as appropriate at external meetings, conferences etc as directed by the Principal. 7 Supervision He/she will Supervise the day-to-day work allocation of subordinate staff and set targets; be responsible for planning and co-ordinating the quantity and quality of work; identify training needs of subordinate staff and provide same. Initiate any disciplinary action to subordinate staff as required. 8 Professional Development He/she will Attend seminars, conferences, exhibitions and training courses as directed. Read and evaluate3computer literature, journals, websites and manuals. Liaise with EA, C2k, and external computer companies. Evaluated\: 16/02/2006 File Ref\: 006/06 This job description will be subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. In accordance with Section 75 of the Northern Ireland Act (1998), the post-holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times. To view the summary of terms and conditions for this post, click here .