We are seeking a motivated individual with a solution-focused attitude to work as a Nurse as part of York Integrated Community Team / Frailty Hub. This key role is vital in providing comprehensive care coordination to facilitate the appropriate delivery of health care services whilst providing professional, competent, and efficient care that meets patients' health and social needs.
Working directly with the Frailty Hub, you will support this multidisciplinary team in the prevention of unnecessary hospital admission. You will also be case managing patients with frailty and long-term conditions to support patients to remain independent in their own homes, while continuing with healthcare assessments, rehabilitation, and recovery.
In this busy challenging role, you will be able to work on your own initiative, be comfortable in making decisions within the scope of the role whilst demonstrating an understanding of community services and using the guidance and support of the multidisciplinary team.
Please note this role includes evenings and occasional weekends on a rota basis. You will also require use of your own car and a driving license.
Main duties of the job
The role involves acting as a patient advocate and care coordinator, ensuring patients receive high-quality, patient-centered care tailored to their individual needs and preferences. Key responsibilities include:
* Coordinating care for a group of patients, ensuring communication of their needs to relevant healthcare providers.
* Delivering care and supporting staff in assessments and evidence-based care delivery.
* Providing advice and guidance to carers and healthcare assistants.
* Working across various healthcare settings, including surgeries, home visits, and community care.
* Offering on-call telephone support on a rota basis.
* Mentoring and training healthcare support staff.
* Facilitating patient education, self-management of disease, and behavior modification.
* Ensuring continuity of care, particularly during transitions like hospital admission and discharge.
* Managing complex patients in their homes or care facilities, collaborating with multidisciplinary teams.
* Focusing on high-risk patients and those with multiple conditions.
* Promoting clear communication within care teams and supporting medication management.
* Participating in team meetings, audits, and data collection for improving patient care.
* Ensuring compliance with CQC requirements and maintaining accurate documentation.
* Acting as a main contact for patients and their families.
* Managing caseloads autonomously, meeting targets, and contributing to business goals.
About us
Nimbuscare is one of the largest 'at scale' providers of primary care in the North of England, caring for more than 250,000 patients across our 11 Member GP Practices.
We work collaboratively across the York area delivering new, innovative, and sustainable health care services.
As leaders in local care, our goal is to work together across the health and care system to improve the health, wellbeing, and experience of our patients.
To learn more about Nimbuscare please visit our website at www.nimbuscare.co.uk
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
As a Disability Confident Committed employer, disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Job responsibilities
Main duties of the role include:
* Assist patients through the healthcare system by acting as a patient advocate.
* Act as Care Coordinator for a cohort of patients; to meet patients' needs and preferences in the delivery of high-quality, high-value health care.
* Deliver and delegate Patient-Centred care based on individual need.
* Provide support and advice to carers and HCA in assessment of patients and enable them to deliver evidence-based care.
* Required to work from any surgery site or any other health care settings (e.g. home visits, in the community, as deemed necessary to the smooth running of the Practices).
* Required to offer on-call telephone support to the wider team out of normal working hours on a rota basis.
* Act as Mentor to Health Care Support team members helping to identify and deliver appropriate training.
* Facilitate health and disease patient education.
* Support patient self-management of disease and behaviour modification interventions.
* Coordinate continuity of patient care with external healthcare organisations and facilities, including hospital admission and discharge and referrals from the primary care provider to a specialty care provider.
* Coordinate continuity of patient care with patients and families following hospital admission, discharge, and A&E visits.
* Manage complex patients effectively and efficiently in their own home/care home contributing to the work of the wider multidisciplinary team.
* Work within the Frailty Hub, assisting in the coordination of patient care to deliver appropriate and timely actions to prevent hospital admission.
* To liaise with all other community teams, e.g. primary care, secondary care, social care, and voluntary sector.
* Manage high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry.
* Conduct comprehensive assessments for patients and/or assist all support staff in daily patient interactions as needed.
* Promote clear communication amongst the care team and treating clinicians by ensuring awareness regarding patient care plans.
* Facilitate patient medication management based upon standing orders and protocols.
* Participate in YICT and wider multi-disciplinary team meetings.
* Participate on a team for data collection, health outcomes reporting, clinical audits, and evaluation related to the Patient-Centred YICT initiative.
* Evaluate clinical care, utilisation of resources, and development of new clinical tools, forms, and procedures.
* Ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately.
* Ensure you devote the whole of your time at work, attention and abilities to your role, our business, and its goals.
* Facilitate the use of advance care plans within patients' own home/care home setting.
* Act as named point of contact for patients and their carers.
* Such other duties as may reasonably be delegated from time to time.
* Manage caseload autonomously to ensure targets are met.
Person Specification
Qualifications
* Current NMC registration
* Certification of Enhanced Criminal Record Check with children's and/or adults barred list check(s)
Experience
* Experience of working in a Nurse role
Physical skills
* Use of own car and driving licence
Knowledge and Skills
* Communication Skills - Able to calmly, professionally and efficiently identify patients/internal customer needs
* Able to professionally and efficiently deliver patients/internal customer needs with a warm reassuring demeanour
* Able to skilfully signpost/refer the patient to the most appropriate person or alternative solution to their needs
* IT Literate - Competent in the use of Microsoft Applications and a proven ability to learn how to navigate and interrogate systems, input data with attention to detail and follow processes and procedures
Capabilities and Attributes
* Team Work - Work effectively and professionally within a surgery team, a wider clinical team and as an urgent care team through willingness to proactively support and assist their peers and colleagues.
* Autonomous - Ability to work independently by making informed decisions based on professional knowledge and clinical judgement.
* Time & Workload Management - The ability to quickly react to and manage changing, unpredictable and fluctuating workloads using a variety of methods of communication.
* The ability to recognise when a problem/issue should be escalated or referred for specialist investigation because it falls outside of the scope of the role and your professional knowledge.
* Can-Do Attitude - Ability to react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours and also of the service.
* Customer Service - Ability to remain focused on providing and continuously improving an excellent internal customer service to the surgery team and clinical team(s).
* Deadline/Target Driven - Ability to work efficiently to strict deadlines and to be driven by the setting and achieving of individual and team targets.
* Confidentiality - Ability to exercise and adhere to the Practice confidentiality policies.
* Work Prioritisation - Ability to organise, prioritise and manage your own work demands by assessing levels of urgency and importance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£33,000 to £35,300 a year Dependent on experience
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