Full-time, Mon - Fri
£23,000.00-£27,000.00 per year, dependent on experience
About NFU Mutual
NFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. As their local agency office in Pulborough, we deliver their award-winning service and sell their product range across our region, championing the honest, personal approach to customer service they’re famous for.
NFU Mutual's agency in Pulborough is currently recruiting for a Customer Services Adviser to join our team.
About the role
As a Customer Services Adviser within our team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. You will be part of providing an exceptional service to both our existing customer base and new customers. On a day-to-day basis, you will be dealing with new sales enquiries, existing policy changes, and claims, all with a ‘can-do’ proactive enthusiasm.
The chances are, you’ll have already worked in a similar role and so will be no stranger to applying an excellent telephone manner and a flexible, people-oriented approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.
Minimum Requirements:
1. Education: Not specified
2. Experience: Customer service: 1 year (preferred)
There is also the option to work from home up to 1x day per week in this role.
Additional benefits:
For further information, please contact Office Manager Steve Russell on 01798 874382 or email steve_russell@nfumutual.co.uk
Closing Date: 08/04/2025.
Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles, you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people, and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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