This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Description
Reporting to the Director of Process, Change and Readiness, the Head of Process Improvement owns the process improvement portfolio to generate value through process improvement across the business and operation. You will lead a team of continuous improvement & data professionals in the identification, development, and delivery of process solutions as well as data analytics services.
The role works collaboratively across the business to understand and prioritise opportunities, influencing solutions and working with business sponsors to deliver improvement and drive efficiency. As the Head of Process Improvement, you play a key role in defining and leading Heathrow's Process Improvement strategy and operating model, encompassing people, process, tools, and data. You will support and influence across all departments, throughout the Heathrow supply chain and from within industry bodies to achieve the business priorities whilst staying aligned to the business values.
Success is defined by the realisation of business benefits, the continued development of a high performing team, and the advancement of the business towards a process centric culture.
Responsibilities
* Safety, Wellbeing, Leadership and Development of the Process Improvement Team & Analytics Team, defining the team philosophy and aligning to it
* Championing a business partnership approach with internal stakeholders by supporting their analytical needs with the right service offerings
* Ensuring key insights are communicated in a timely manner in digestible and visual formats that stakeholders can easily understand and apply
* Developing a clear understanding of business/stakeholder strategies & end user requirements to drive and optimise process solutions for the Heathrow operation
* Delivering process improvement initiatives to drive out business value and sustained improvement making use of data & insights to inform thinking and benefits assessment & realisation
* Championing and challenging process efficiency in all business areas - ensuring process change is considered and balanced alongside people, technology, and infrastructure to ensure best business value & outcomes
* Collaborating with the business change teams to ensure effective and embedded process delivery is transitioned into operational use as part of wider change initiatives
* Providing insight on best practice from wider industries and airports to inform relative benchmarking of Heathrow capabilities
* Champion a process fitness first approach, continually seeking to use data & business understanding to unlock new insights and improvements to business processes
Qualifications
* Senior level experience and proven track record in delivering results in a similar complex, multi-stakeholder environment
* Strategic thinker with the ability to think short, mid, and long term, identifying opportunities or areas for improvement
* Proven track record in leading and transforming teams to break down silos and promote colleague learning/development
* Ability and experience in influencing senior stakeholders to drive a culture change across the organisation
* Deciphers information and cuts through complexity to retain focus on activities driving the greatest improvement and impact
* Ability to lead complex projects from inception through completion, adaptable and able to work with ambiguity, resourcefulness, and flexibility
* Excellent interpersonal, written, and oral communication skills with an eye for detail
* Commercial acumen to drive the right outcomes on time and on budget, balancing pace with cost and efficiency
* Creates energy behind initiatives by being an ambassador for change and improvement with personal drive and passion to succeed
#J-18808-Ljbffr