Dynamite Recruitment are supporting a industry leading national business that is rapidly growing and seeking a proactive and motivated individual to join their team. Who have a track record of providing fantastic opportunities to candidates throughout the country and are seeking someone to join them as a Key Account Administrator. Key Account Administrator Your responsibilities: To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements on the accounts are met. To ensure all accounts data is updated. To complete daily, weekly and monthly tasks as assigned to you to support on large national customers. To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow. To upload documents to customer specific portals in line with their contract requirements as required To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV. Training internal stakeholders on any new accounts To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms. To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about Churches fire. Assist with training of new starters within the Department. To have excellent liaison and communication to all customers and departments. Salary - £24,000 Office : Chandlers Ford Potential hybrid working offered after successful probation For more details please apply or contact Tegan at Dynamite Recruitment