We are currently recruiting for a Learning & Development Officer to be based at our Market Drayton offices. We are looking for an experienced individual to underpin the wider HR function by effectively supporting the business and our employees through the timely and consistent completion of quality learning coordination transactional activity.
Your Challenge
To support the Head of Learning and Development (L&D) in delivering the L&D strategy within agreed timescales. To provide a professional, proactive and effective L&D service to all employees. To advise managers and staff on a range of appropriate L&D activities to meet business objectives. You will achieve this by:
* Completing timely & consistent, high quality learning coordination activity in line with the employee life cycle and business driven learning & development demand.
* Working closely with the L&D Team to agree a calendar of learning events with stakeholders, ensuring trainers, accommodation, venues, buffets are efficiently booked, and materials are ordered and delivered, highlighting early any issues.
* Offering guidance to employees in regard to the Learning processes and policies.
* Using workflows and instructions to complete all allocated requests within process timelines and SLAs.
* Managing customer expectations using the most appropriate method of communication.
* Supporting the L&D team to triage requests for support to the correct person within the L&D team and ensure closure within agreed timeframes.
* Escalating any complex requests to the Manager to ensure internal SLAs are still met.
* Coordinating activities to ensure that employee records are stored and allocated to employee files in an accurate and timely manner.
* Using a structured and measured approach to learning evaluations to support the team in being able to report outputs to key stakeholders.
* Ensuring governance & compliance of HR data through the use of document management systems and tools.
* Ensuring HR/LMS systems are maintained and updated in a timely manner when processing transactional information.
* Ensuring clear audit trail through the completion of clear and concise notes on the HR case management system ITRP.
* Managing workload in line with internal SLAs and KPIs.
* Completing and distributing reports as and when required.
* Supporting process reviews by inputting where required to design, testing, training and supporting colleagues to promote continuous improvement by challenging the 'status quo', seeking and recommending improved ways of working within the L&D team.
* Pro-actively seeking out solutions to unique requests/issues, sharing knowledge and findings with the wider team.
* Identifying opportunities to reduce overall training costs and better utilise trainers by the way it is organised (E.g. trainers in the same location for a week to avoid travel costs and time).
* Supporting the team with budgetary and PO activities through the use of SAP.
* Providing support to the wider team with key projects and activities as required.
* Conducting needs analysis and research, supporting design and delivery of in-house training and development programmes for employees and managers which are aligned to meet organisational and individual needs.
* Providing business coaching to employees to aid their personal and professional development.
* Leading on L&D projects and initiatives as assigned by Head of L&D, ensuring that implementation is achieved on time and in budget.
* Meeting L&D business plan objectives by liaising and negotiating with external suppliers, ensuring best value as appropriate.
Key Skills and Experience
* Excellent planning, organising & problem-solving skills.
* Adaptable and capable of multi-tasking in a fast-paced environment.
* Confidence to challenge and offer solutions and recommendations.
* Excellent communication skills especially via the telephone and email.
* Ability to work alone or as part of a team.
* Highly motivated.
* Excellent, demonstrable customer service experience is essential.
* Experience of working in a fast-paced, high-volume environment.
* High attention to detail and accuracy.
* High level of IT skills, including MS Office, Excel, Power Point and Word.
* Ability to 'think outside the box' when under pressure.
* Results-driven with effective time management skills.
Müller prides itself on offering support to help develop your knowledge and skills. In return for your commitment, drive, and enthusiasm, we offer our employees numerous benefits as part of your employment, including:
* Competitive Salary / Bonus scheme / Health Care Cash Plan Package / Life Assurance / Contributory pension plan / Employee Assistance Programme.
* Generous annual leave increasing with service.
* Flexible benefits programme.
* New and improved family-friendly policies for maternity, adoption/surrogacy and paternity/partner leave.
* Free onsite parking.
* Access to a Rewards Benefits Programme providing an exclusive range of discounts across 800 retailers, utilities, holidays and cinema tickets.
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