Job summary
Join Our Team: Supporting Excellence in Patient Care Through Efficient Administrative Support
Ensuring seamless patient pathways and responsive care through dedicated administrative support.
We are seeking an organised and detail-oriented individual to join our team, providing essential support to consultants, specialist nurses, and their medical teams. In this role, you will be a key contributor to a responsive and patient-focused pathway, helping our division meet the high standards and requirements of the Trust.
You will be expected to work flexibly across specialty teams, offering comprehensive administrative support to consultants, nurse specialists, and the senior medical secretary as needed. If you are a proactive team player with excellent organizational skills and a commitment to supporting patient care, we would love to hear from you.
Qualifications and Skills:
1. Proficiency in audio typing and experience with EPRO (or similar systems) is advantageous.
2. Strong organisational abilities with attention to detail in handling confidential information.
3. Flexibility to work across teams and adapt to the varying needs of different specialties.
Join us in making a positive impact on patient care through efficient and dedicated administrative support.
Main duties of the job
4. Audio Typing: Produce accurate and timely correspondence and reports through audio typing using the EPRO system.
5. Document Preparation and Scanning: Prepare patient results and correspondence for scanning into EVOLVE to ensure efficient record-keeping.
6. Correspondence Management: Issue, prepare, and send patient correspondence promptly to maintain clear and effective communication.
7. Meeting and Clinic Preparation: Organize and prepare necessary documents for meetings and clinics to support the smooth operation of all activities.
About us
Our teams work hard to be flexible and promote a healthy work/home life balance and so agile working options are automatically considered for all roles within the Trust.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.
Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:
8. Access to the NHS Pension Scheme
9. Relocation allowance in line with the Trust policy
10. Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
11. Free staff car parking on all our hospital sites during this financial year
12. In-house Physiotherapy Services
13. Career development and training opportunities
14. Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
15. Subsidised meals at our hospital restaurants
16. Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card.
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.
Job description
Job responsibilities
Please refer to the job description and person specification for more information regarding the role.
Person Specification
Education and Qualifications
Essential
17. Qualified to Level 2/GCSE level or equivalent which includes Maths and English Language
18. RSA II or equivalent typing/word processing qualification
19. Audio typing qualification or equivalent
Desirable
20. NVQ/BTEC level 2 in Business Administration or Customer Service
Experience
Essential
21. Proven experience of high volumes of typing
Desirable
22. Recent Experience of Trust IT systems including EPRO
Knowledge
Essential
23. Can demonstrate good standards of written and verbal communication at all levels
24. Demonstrate an understanding of customer care
Desirable
25. Proven understanding of medical terminology
Key Skills/Abilities
Essential
26. Demonstrate good standard of written and verbal communication