Support Administrator
Location: Godalming
Service: Housing Operations
Team: Property Services
Contract: Temporary (6 months, possible temp to perm)
Salary: £18 - £20 per hour
Working Hours: Monday - Friday - Hybrid home working option and fully training provided
Main Operational Duties:
1. Responsible for the delivery of high quality, effective admin tasks and service provision in support of the Property Services Team within Housing Operations. Primary Focus: Responsive Repairs, Planned Works, Compliance & Aids & Adaptations.
2. Deal efficiently with telephone calls & a plethora of broad-ranging correspondence relating to Property Services, ensuring an efficient service is maintained whilst adhering to specific policies and procedures.
3. Understand, maintain, and operate computer systems, including Orchard, Agresso, Keystone, Sharepoint, Case Management, Civica & Microsoft office suite.
4. Maintain accurate records, collating & recording relevant information regarding the subject matter.
5. Provide administration support to the Planned Maintenance Team, A&A & Responsive Repairs Team in respect of communicating with residents, contractors, resident focus groups, members of the public, councillors and MPs guaranteeing a timely answer to all enquiries.
6. Assist in providing support to residents and team members in the delivery of all associated work streams for the Planned Works team.
7. Management & coordination of Section 20 leaseholder process (management of tracker/spreadsheet & letters).
8. Provide administrative support to the A&A officer, in respect of raising works orders on Orchard and recording on the A&A spreadsheet, responding to A&A inbox and liaising with OTs ensuring the customer receives prompt and complete responses to their enquiry.
9. Provide administrative support to the Compliance team.
10. Provide administrative support to the Responsive Repairs team in respect of the Post Inspection process.
11. Manage and coordinate the TLF portal in partnership with TLF, Repairs contractor, Improvement team, RR manager and CSC.
12. Delivery of excellent service to all customers in line with published service standards.
13. Support collaborative and cross-functional working, sharing resources across the team and the wider Housing Service to meet operational targets and priorities.
14. Actively promote the Councils Equality and Diversity policy in all aspects of your duties.
15. Adhere to effective safeguarding practices for vulnerable adults and children in accordance with the Councils policies, guidance and protocol.
16. Treat all colleagues with dignity and respect whilst at work.
17. Ensure that the principle of confidentiality and the requirements of the GDPR are fully applied to the work of your service area.
18. Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agencies.
#J-18808-Ljbffr