Summary
In this role, you will be responsible for supporting the smooth processing of payroll and pension administration, ensuring accurate record-keeping, and assisting with a variety of administrative tasks whilst undertaking your Payroll Administrator Level 3 qualification with excellent support.
Wage
£15,600 a year
Training course
Payroll administrator (level 3)
Hours
Monday to Friday between 8am-5pm. No weekend working.
37 hours 30 minutes a week
Start date
Thursday 1 May 2025
Duration
1 year 6 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Payroll Administration:
* Complete statutory forms such as SSP1, SMP1, and SPP1 as required.
* Support the processing and onboarding of new employees.
* Input new starter details and P45 information into the payroll system.
* Assist with tracking and chasing overpayments via email, ensuring the data is up-to-date in the tracking system.
* File payroll-related documents via the internal email system and manage physical paperwork.
* Support the payroll team in processing payroll and other payroll-related tasks as needed.
* Answer incoming calls and resolve payroll-related queries or triage to the appropriate team member.
* Respond to email queries regarding payroll matters, resolving them where possible or
* triaging as necessary.
Pensions Administration:
* Provide administrative support to the pensions team with day-to-day tasks.
* Answer incoming calls regarding pensions, resolve issues when possible, or triage to the relevant team.
* Respond to pension-related email queries, resolve them where possible, and file information into the correct locations.
* Prepare and process data for submission to various pension funds.
* Perform data cleansing tasks and cross-check pension files for accuracy and consistency.
Where you’ll work
Teme House
Whittington Road, Whittington
Worcester
WR5 2RY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MBKB LTD
Your training course
Payroll administrator (level 3)
Equal to A level
Course contents
* gather, analyse and process payroll data and information
* resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
* deal with complaints, following processes and escalating complex situations
* meet client or customer needs in line with service level agreements
* provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
* adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
* select appropriate media for communication etc recognising the advantages and risks related to each method
* escalate concerns relating to deadlines in a timely manner, suggesting solutions
* use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
* Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
* develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
* use computerised payroll software and spreadsheet packages such as MS Excel
* use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
* gather, analyse and process payroll data and information
* resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
* deal with complaints, following processes and escalating complex situations
* meet client or customer needs in line with service level agreements
* provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
* adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
* select appropriate media for communication etc recognising the advantages and risks related to each method
* escalate concerns relating to deadlines in a timely manner, suggesting solutions
* use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
* Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
* develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
* use computerised payroll software and spreadsheet packages such as MS Excel
* use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience