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Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job overview
Applications are invited for a motivated and experienced individual to join our busy division as a Band 6 Assistant Service Manager based at our Barnet & Chase Farm sites.
The post holder will support the Service Manager in the operational management of the service, including providing leadership and expert guidance to the MDT team, and working closely with services to deliver improvements to cancer care. The post holder will be one of three Assistant Service Managers leading the MDT teams across RFL.
As a Group, RFL receives over 50,000 suspected cancer referrals every year, making it one of the largest acute cancer providers in the country. RFL also delivers cancer care across three tertiary tumour sites, taking national and international referrals for expert advice and treatment.
You must have the ability to communicate with all the members of a busy clinical and operational team and be able to balance the demands of a fast paced and challenging role using a flexible and proactive approach.
You will work very closely with the Service Manager and Ops Managers for Cancer ensuring robust processes are in working order to support Cancer Performance and Patient experience.
Previous cancer service or hospital based experience and experience of staff management are advantageous but training will be given.
Main duties of the job
1. To work with Operational Managers, Lead Cancer Clinicians, and Cancer MDT Service Manager to ensure continuous improvement of a comprehensive cancer MDT service that meets the requirements of our key directives.
2. To line manage the Cancer Service MDT Coordinator Team comprising of MDT Coordinators, MDT Trackers and MDT Assistants.
3. To support the development of policies for Trust wide collection of patient data and information, e.g. Cancer Tracking policy, Two-Week Wait policy etc.
4. To support Service Improvement and ensure that this is undertaken from the patient journey perspective.
5. To ensure effective development, functioning and review of Trust Multi Disciplinary Team meetings (MDTs).
6. To ensure there is effective and regular communication links with all service providers/commissioners to ensure the development and agreement of referral guidelines, protocols and pathways.
7. To ensure effective measurement and monitoring to achieve the required cancer data collection, targets and outcomes through development and use of consistent definitions, data collection systems and audit systems producing progress reports on target referrals.
8. The post holder is required to understand the importance of meeting deadlines.
9. To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, and data quality.
Person specification
Qualifications
Essential criteria
* NHS or other healthcare leadership training (E)
Experience
Essential criteria
* Understanding of the concept of the multi-disciplinary team (MDT) and MDT meeting in the context of cancer pathways (E)
* Experience of working effectively in a team (E)
* Knowledge of NHS cancer pathways (E)
* Knowledge of clinical terminology relating to cancer (E)
* Experience in an administrative role within the NHS (E)
* Experience of maintaining a cancer registry system (E)
* Experience of using electronic patient record (E)
Skills and aptitudes
Essential criteria
* Excellent interpersonal and communication skills with an ability to clearly communicate with staff at all levels (E)
* Ability to problem solve (E)
* High quality of written and verbal communication (E)
* Typing, data entry and data manipulation skills (E)
* Excellent level of computer literacy including word processing, spreadsheet, databases (E)
* Experience of report writing and presentation of data (E)
* Ability to take minutes and notes effectively (E)
* Able to work under pressure and meet tight deadlines (E)
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