The Facilities Manager is responsible for the delivery and management of cost effective and proactive operational facilities management at New County Hall, Truro, which will include cleaning services, Health & Safety and the welfare of the workforce.
The post holder will also have responsibility for managing and monitoring contract delivery, ensuring compliance with all working standards and directives whilst driving continuous improvement, performance management and efficiency at all levels across the site. As well as promotion of the service and development of new contracts.
Duties will include:
Leading operational delivery of facilities services ensuring that Client needs are met and that targets defined are achieved
the maintenance of statutory and regulatory compliance records, ensuring that all inspections and maintenance are completed to time and are properly recorded with appropriate certification
day-to-day operational management of all support services including the coordination and management cleaning services, client appointed catering, vending and maintenance contracts, ensuring that the agreed service standards are delivered
to assist with the day-to-day management of the Security team/contract.
Will be required to complete fire warden and first aid training
agreeing and reporting on corrective action plans where KPI's or SLA's have been missed
ensuring that all Facilities related activity is conducted in accordance with Client Health, Safety and Environmental requirements including checking Risk Assessments and Method Statements of contractors to ensure compliance
to oversee the recruitment, induction and training of all staff
monitoring and managing staffing levels, to keep these within set financial targets including provisions for overtime and sickness cover, and to ensure robust sickness monitoring and attendance management procedures are in place and are acted upon
to work closely with the client to resolve any contractual or operational delivery concerns seeking at all times to resolve matters promptly to the satisfaction of the client whilst retaining a viable business position for the division.
Being a member of the Soft Services Senior Management Team and to assist in the development, marketing and promotion of the service in retaining existing and seeking new clients
The ideal candidate will have BICS technical/ managerial qualification/ NVQ4 or equivalent knowledge and experience, with membership of a relevant professional organisation (e.g. British Institute of Facilities Management (BIFM), Facilities Management Association (FMA) and preferably a NEBOSH Certificate or equivalent.
You should also demonstrate:
experience of managing and leading teams of staff working across multiple locations, including knowledge of formal processes
experience of working in a Facilities Management/Cleaning Services administrative management capacity
an understanding of financial management and control in a related support service or industry capacity
a proven track record of success in delivering service operational efficiencies to achieve organisational aims and objectives
significant experience of developing and building effective working relationships with the client and enhancing the reputation of the business
good interpersonal, written and oral skills
The normal duties of the role will require some flexibility to cover client contract hours and emergencies.
Working with us you will have an employee benefits package that includes:
Generous pension scheme with employer contribution
Employee discount scheme and wellbeing events
Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays
Cycle to Work scheme
Flexible working hours & home working options
Investment and support in your continuous training and development
Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.