Client Support Executive / Marketing + Data Administrator / Office Manager
Salary Circa £30,000 - £35,000 + Commission circa £5000 per annum paid monthly
London – Onsite role, non-negotiable
Are you an organised, proactive professional with a passion for content management, administration, data, client relations, and event coordination? Do you thrive in a dynamic environment where you can support a small team, manage digital platforms, and support key industry events? If so, we have the perfect opportunity for you!
We are seeking a motivated and detail-oriented Content and Data Executive looking after administration, data & content management and customer relations to join our London-based client. This role is ideal for someone with administration, CMS or data experience coupled with excellent communication skills and a passion for interacting with others and delivering a high level of support.
About the Role
As Customer Support Executive, you will oversee a team of two Executives, manage website content moderation, support users, build client relationships, and assist in delivering high-profile industry events. This is a hands-on role that requires excellent leadership, communication, and organisational skills for someone with excellent attention to detail.
Key Responsibilities
Content Team Management
* Lead and mentor a team of two Executives, ensuring high performance and content quality.
* Set and monitor KPIs, aligning them with monthly bonus incentives to drive team success.
Website Content Moderation
* Oversee daily subscriber content using a bespoke CMS, ensuring quality control across:
* Press releases, company profiles, image galleries, and videos
* Job postings and new user registrations
* Review and approve new user profiles for both existing clients and prospective business opportunities.
* Compile and manage the daily email newsletter, ensuring engaging and high-quality content is delivered to subscribers.
User Support
* Respond promptly and professionally to user enquiries via email and phone.
* Troubleshoot and resolve technical issues where possible, escalating to the development team as needed.
Client Relationship Management
* Conduct onboarding sessions and platform demonstrations to help clients maximise their engagement.
* Assist new clients with trials, subscriptions, and platform features, ensuring a seamless user experience.
Customer Support
* Work with potential new customers and assess their suitability for free trials.
* Manage trialist onboarding, ensuring smooth transitions into paid subscriptions.
Data Management
* Maintain accurate records of client data and subscriptions within the CMS.
* Manage and regularly update the Mailchimp database to optimise email marketing campaigns.
* Monitor and ensure the health of email data for effective communications.
Email Marketing
* Work closely with the Marketing team to create and execute targeted email campaigns using Mailchimp
* Proofread and approve email templates, ensuring they are well-segmented for the intended audience.
Event Delivery
* Assist with pre-launch form testing and attendee registration.
* Process registrations and manage attendee data.
* Support on-site logistics, including guestlist management and sponsor activations.
Industry Awards
* Manage pre- and post-event entrant and attendee data.
* Coordinate entry and judging processes.
* Ensure the smooth on-site delivery of high profile events.
Networking & Social Events
* Assist with organising webinars, networking events, and industry socials.
* Manage guest lists and optimise invitations for maximum engagement.
Who We’re Looking For
This role should appeal to self-starters, who have office-based administration or customer support experience within a fast-paced environment. Your CV will demonstrate:
* Circa two years’ experience in customer support, content management, administration, office management or event, marketing administration, CRM or email
* Technical Skills: Proficiency in CMS platforms and marketing tools like Mailchimp.
* Communication: Strong telephone manner and excellent written and spoken English.
* Organisation: Exceptional time management and ability to multitask effectively.
* Attention to Detail: A keen eye for accuracy in content, data, and communications.
* Interpersonal Skills: Ability to build relationships and work well in a small, close-knit team.
Why Join My Client?
* Work in an exciting, fast-paced industry with a leading organisation.
* Take ownership of a diverse role that combines content management, data/CRM, customer support, and event coordination.
* Be part of a supportive and collaborative team.
* Gain valuable experience in media, PR, and event delivery.
If you are ready to step into a dynamic and rewarding role where your organisational and leadership skills will shine, we would love to hear from you!