About Us Are you passionate about serving the highest quality coffee and offering customers a personalised service with a memorable experience? That’s Costa We take pride in offering a friendly welcome within a relaxing environment. Costa is the UK’s favourite coffee shop, and we would love for you to be a part of our team This Costa store is owned by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England Our motto is “Investing In The Future” and that includes our staff. Our People Are What Makes Us Great Benefits Attractive Salary Package Yearly managerial bonus scheme incentive 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card) Full, structured training including Barista, Brand Standards, Food Safety Level 2 The potential opportunity to complete the Barista Maestro course We love to internally promote our staff so they grow with us, creating a long term career path Company Pension 28 day holiday Refer a friend scheme and receive £150 per candidate (T&C’s apply) 20% off Goldex Staycations on Thanet Coast (for 2 or more nights) Opportunity to volunteer for the Goldex and Costa Foundation Access to a range of local and national discounts with The Life Style Card Recognition opportunities: Hampers for Workiversary’s, Store of the Month, Customer Feedback Award, Achievement Awards How you can impact the business Your excellent customer service skills will maintain a warm and welcoming environment guaranteeing repeat custom You will support with the accurate and timely completion of all store documents including having rotas completed in advance to ensure staff punctuality and organisation Take an active role in assisting your line manager with the training and development of the team in store, including encouraging progression to create a skilled team You will ensure that all compliance and Health and Safety standards such as allergens, full completion of store documents such as the log book and in store risk assessments to maintain and pass EHO visits Assist your line manager to oversee optimal stock and wastage levels by ensuring proper ordering, training of key staff and monitoring sales patterns ensuring minimal waste You will maximise sales opportunities through excellent presentation, optimal ordering and all relevant sales techniques such as up selling as outlined in brand standards You will work with your line manager to monitor KPI’s and ensure targets are being met and reviewed consistently through development plans in order to hit store targets. Keep up-to-date with relevant Costa Coffee brand standards and communications including internal Goldex Investments standards and communications, to ensure compliance and the passing of Costa Checks Your people management skills will ensure that you are constantly pushing your to get the best out of them To ensure consistent communications with both your Line Manager and Office Staff to keep stores functioning. This includes payroll and HR queries, raising maintenance issues and submitting banking and any required paperwork on time Essential Requirements Enthusiasm to execute outstanding customer service Friendly manner Communicate confidently with customers Flexible approach (ability to be multi-skilled) Willingness to learn Ability to work within a team and individually Presentable and able to follow uniform brand standards Reliable & committed Flexible to be available for shifts Desirability’s Assistant Management and Barista experience Worked within a customer facing environment Worked in the hospitality/ retail industry