Job Title: Service Administrator
Location: Cumbernauld
Remuneration: 13.85 - 14.36 per hour (Dependant on Experience)
Contract Details: Temporary, 12-month contract
Responsibilities:
* Act as the first point of contact with customers, promoting quality customer service and boosting business within our client's branch location.
* Answer phone calls, gather fault information, and plan repair jobs.
* Develop and schedule repair plans, ensuring efficient and timely completion of work orders.
* Process timesheets and purchase order numbers.
* Assess customer needs and gather relevant information.
* Create basic work orders.
* Provide regular updates to customers on the status of their jobs.
Key Skills and Requirements:
* Slightly technical attitude, ideally with knowledge of the motor trade industry.
* Experience as a service advisor or in warranty administration.
* Ability to prioritise tasks and manage multiple responsibilities.
* Strong telephone manner and a focus on providing excellent customer service.
* Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams.
* Familiarity with document management systems such as SharePoint and OneDrive.
* Experience with Movex and SAP is a plus.
This temporary position offers an hourly rate between 13.85 and 14.36, with a 12-month contract starting ASAP.
If you are a detail-oriented individual with excellent communication and organisational skills, and if you thrive in a fast-paced, customer-focused environment, our client would love to hear from you. Join their team as a Service Administrator and contribute to their mission of providing quality customer service and driving business growth.
To apply for this position, please submit your application with a tailored cover letter outlining your relevant experience and qualifications. Don't miss out on this exciting opportunity - apply now!
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