3 months contract with local authority
Main Purpose of Job:
* Contribute to the provision of a customer-focused service within a continuous improvement framework, meeting the standards of the common inspection and matrix frameworks.
* Manage the service’s management information systems, ensuring accuracy of data input, timely reporting to external bodies, and provision of regular analytical data reports.
* Coordinate and administer all the service’s examination procedures and processes to awarding body standards.
Main Accountabilities:
1. Database Management:
o Manage all service databases, including “LearnerTrack” and “CRM,” ensuring compliance with Skills Funding Agency and other data collection service requirements.
o Ensure data is reported within stated timescales.
2. MIS & CRM Operations:
o Ensure efficient and effective operation of MIS & CRM database contracts.
o Deliver training and enable development of MIS, including creating course codes, publishing courses on “LearnerTrack” and “Webenrol,” and other relevant applications.
3. Course Information Publication:
o Ensure accurate and customer-focused publication of course information.
o Develop the virtual learning platform and manage the dedicated service mailbox.
4. Data Extraction and Reporting:
o Extract data from MIS to produce analytical reports for service monitoring performance and tracking trends.
5. Liaison and Training:
o Liaise with external providers and staff to ensure accurate data collection.
o Provide ongoing support and training in the use of MIS systems.
6. Unique Learner Number (ULN) Management:
o Ensure robust processes for checking, obtaining, and allocating learners’ ULNs.
o Conduct periodic checks to ensure data accuracy.
7. Data Collection and Upload:
o Ensure correct information collection by training providers.
o Allocate course codes and upload information on the providers’ gateway in line with Skills Funding Agency guidelines.
8. Examination Coordination:
o Coordinate examination policy and procedures to awarding body standards.
o Administer examinations, manage staff involved, and link data to the MIS.
9. Learner Surveys:
o Compile, distribute, and analyze learner survey results.
o Produce summary reports and recommendations using web-based systems.
10. Marketing Procedures:
o Manage marketing procedures, including brochure production and local marketing leaflets.
o Develop timetables for information collection and liaise with the design and print team.
11. Website Management:
o Ensure service websites are up to date.
o Support staff in maximizing the use of “Moodle” and provide training.
12. Enrolment Process:
o Assist in the enrolment process, advising learners, collecting fees, issuing receipts, and entering enrolments and registers into the MIS system.
o Monitor course take-up and produce registers for term commencement.
13. Representation:
o Represent the service at internal and external meetings.
14. Service Planning and Development:
o Contribute to service planning, annual self-review, quality improvement plan, and policy/system development.
15. Professional Development:
o Participate in induction, annual appraisals, one-to-ones, training, and other continuing professional development activities.
16. Policy Compliance:
o Ensure duties are carried out in accordance with council policies, including equal opportunities, diversity, and health and safety.
17. Additional Responsibilities:
o Undertake other tasks and responsibilities commensurate with the grade of the post, including management of the Thomas Gray Centre or other locations as required.