JOB SUMMARY
Vertus are looking to recruit a Senior Tenancy Administrator to join our team. Reporting to the Tenancy Manager, you will work across our Build to Rent developments ensuring that applicants & residents (tenants) have the best experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.
Annual Salary: £33,500
Working Hours: Monday - Friday, 8.30am - 5.30pm
Closing Date: 23rd April 2025 (candidates will have until 23:59 on 22nd April 2025 to apply)
MAIN RESPONSIBILITIES
* Oversee the Tenancy Progression process from the point of Offer Agreed to Move in with accuracy, efficiency and impeccable levels of customer service.
* Initiating referencing on all new tenancies and overseeing the referencing process to ensure timeliness and quality of checks in line with internal referencing criteria.
* Compiling and understanding KYC and AML documentation from clients in line with legislation and internal referencing criteria and submitting for approval from Senior Management.
* Liaise with prospective residents during the tenancy progression process as their main point of contact and answering queries in a clear and efficient manner.
* Taking ownership for data input and records for any new tenancies to ensure accuracy and completeness and assisting with ad-hoc data input tasks as requested by the Tenancy Manager.
* Preparing draft tenancy agreements and invoices for approval by Tenancy Manager.
* Maintaining consistent communication with internal departments such as Property Management and Front of House to ensure consistent and excellent Customer Experience.
* Handling of logistical aspects of new tenancies to include but not be limited to Right to Rent checks, Inventories and key collection.
* Ensuring compliance with all legislative requirements relating to new tenancies including but not limited to sending pre-tenancy compliance documentation such as EPCs, EICRS, How to Rent Guides, Tenancy Deposit Certificates and Prescribed Information.
* Assisting the Tenancy Manager in the file sign off process by auditing files for completeness and accuracy.
* Monitoring team workloads in the Tenancy Managers absence and distributing new deals.
* Assisting the Tenancy Manager in answering basic queries from the Tenancy Progression, Leasing and other internal teams or escalating where necessary.
* Assisting the Tenancy Manager with training and mentoring new staff members where requested and directed.
* Carry out any other reasonable duties as requested from time to time by the Tenancy Manager.
PERSON SPECIFICATION
* Previous experience in Tenancy Progression/Lettings.
* ARLA Level 3 is desirable.
* Good telephone manner.
* Excellent customer service.
* Ability to multi-task and copes well under pressure.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our communityand utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
Commit to Excellence
* Act with integrity and deliver high performance
* Put our customers at the heart of what we do
* Resolve issues by providing high quality solutions
Foster Collaboration
* Find opportunities to collaborate with others across the business to achieve shared goals
* Encourage inclusive networks and treat others with respect and fairness
* Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
* Confident in making decisions appropriate to the role
* Learn from mistakes and listen to constructive feedback to improve performance
* Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
* Take pride in delivering high quality service which exceeds expectations
* Committed to opportunities for self-development
* Take responsibility for my own performance and look for ways to improve
Embrace Innovation
* Embrace change and innovation
* Proactively suggest ways to improve our business and encourage others to share ideas
* See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
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