Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a large business and provide leadership within a contact centre function?
We're working with one of the UK's largest and foremost law firms to help them recruit a Team Leader for the Client Experience contact centre in Birmingham. This is a key role leading a team of circa 10-15 colleagues to give exemplary service in every internal and external client interaction through all communication channels without creating any reputational or financial risk to the firm.
Permanent full-time role with 2 days per week in the office, salary £27,500 plus excellent benefits including pension scheme, health insurance, critical illness cover, childcare vouchers, and discounted gym membership. You would be joining one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2023.
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The Role
As an experienced leader you would be tasked with motivating your team to optimum performance levels to achieve agreed targets contributing to the company's objectives, providing clear and concise direction, support and guidance through effective coaching, leadership and setting objectives. Core tasks will include
- Manage performance through regular, effective reviews, addressing performance issues
- Conduct development reviews and recommend training and dev...