Join the team that Always Cares!
Are you the type
of person that gets out of bed on the right side every day? If so, we would
like you to come and join us as a Guest
Relation Executive at the Royal Lancaster London, where we encourage your
personal development and growth. We are located next to Lancaster Gate tube
station, and a short distance from Paddington, Bayswater and Marble Arch
stations.
Some of our fabulous benefits you will enjoy as a Guest Relation Executive are:
Salary: £25,908.48 + service charge
·
Pension scheme with company
contributions
·
50% discount in all our
restaurants and Spa’s across our properties
·
Team member and
Friends & Family rates across our properties
·
Complimentary
stay after passing probation
·
Extensive discounts on
our benefits platform
·
Access to private
medical insurance
·
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be
·
Interest free season
ticket loan
·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing
·
Bike to work scheme
·
Recommend a Friend
incentive
·
Complimentary laundry
·
Free meals on duty
·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment
·
Employee recognition schemes and Social Committee
events including gala dinners and much more!
We are currently
looking for a passionate Guest Relation
Executive, to join our Guest
Relations Department on a permanent basis, with an immediate
start to join us in consistently delivering memorable moments and five star
service to our guests and each other. It is important to us that everyone in
the team brings positive energy to support our happy and fun environment, as we
strive to build a community of diverse backgrounds and life experiences, where
we care about careers and not just jobs.
As a Guest Relation Executive, your main
duties and expectations for the role will include:
·
To provide a friendly
and efficient welcome using guest names and information provided by a property
management system
·
Role model’s warm and
open behaviour as a standard at all times
·
Use various computer
systems, Knowledge of Opera is highly preferred
·
To keep guest profiles
tidy, merging and keep information and feedback up to date
·
To be fully aware of
all VIP’s, care guests, and long stay guests arriving, residing or departing
the hotel on any given day, assign appropriate Welcome card and amenities
relating to a detailed Arrival check
·
Be aware of the VIP
amenities, family stay, celebration packages, stock and costing Responsibilities
You will be required to work 40hours
per week, on a shift rota.
We
are …
·
Best
Employer for 2021 at Springboard’s Excellence Awards
·
One of
the happiest hotels in London
·
Earth
Check Silver Certified 2023
·
2
rosettes
·
Hoteliers’
Charter Approved
·
Preferred
Hotels & Resorts member
We are more
concerned with what’s in the glass, not whether its’ half full or empty, so if
you feel this Guest Relation Executive role
is for you, come and pour some happiness into yours by joining our award
winning family today!
All applicants
must be legally eligible to work in the UK