IT Support Specialist - Permanent - Crawley - Hybrid - £40-45k per annum Our client is seeking an IT Support Specialist to join their End User Services team. This permanent role is ideal for someone who enjoys providing a blend of technical and client-facing support. You’ll be responsible for managing client support for Windows PCs and iPhones, handling device lifecycle management, and providing first and second-line technical support. A key focus on PC imaging, iPhone setup, and managing client hardware is critical to this role. You will work in a collaborative team environment and liaise closely with suppliers and clients, ensuring high customer satisfaction. Full training on tools and processes will be provided. This role is based in Crawley, with a hybrid work model (varies week to week depending on tasks) During busy periods, you will be required to be in the office more frequently. Key Responsibilities: Provide excellent client support to internal users across European offices. Manage and support PC builds, imaging, and device lifecycle (Windows 10/11) to ensure machines are updated every 6 months. Support iPhone management – procurement, setup, SIM card installation, and refresh cycles (every 3 years). Troubleshoot technical issues (PC and iPhone), including first and second-line support (e.g., email syncing, password resets, app issues). Deploy software upgrades and Windows OS upgrades using MECM and Ivanti LANDesk. Data backup management using Redstor PRO. Maintain Windows Defender and other anti-malware protection systems. Manage device security, ensuring compliance with security policies (Windows Defender 365). Collaborate with team members to maintain accurate records of support activities. Skills & Qualifications: Full UK driving license (office is not near public transport) Experience in a client support role (5 years desirable). Strong knowledge of Windows OS and Microsoft 365 applications. Experience with iPhone setup and management. Familiarity with PC imaging and lifecycle management. Excellent communication skills (written and verbal), with a customer-focused attitude. Knowledge of Ivanti LANDesk, MECM, Windows Defender, Redstor, and Malwarebytes is advantageous. Basic networking skills (cable patching, switches, routers). A proactive, organized, and methodical approach to problem-solving. Understanding of IT and information security policies. Strong teamwork and interpersonal skills