An exciting opportunity for 1 WTE post at Waltham Forest Rapid Response Team to provide referral administration/call handling and administration support to RRT.
The Rapid Response Team provides unplanned and urgent care for patients in their own home within 0-2 hours, allowing suitable patients the option of home treatment as an alternative to hospital. We support other community services when patients develop or presents with unplanned health issues. The base is the hub for the co-ordination and management of the clinical team, and you will be part of the administration team supporting the triaging health care professionals in managing a busy and fluctuating workload.
The post holder will work alongside experienced triage and base clinicians answering calls from the public and health professionals. The Rapid Response single point of access and referral line is open from 08.00 - 21.00 and it is expected that the candidate will work shifts within these times.
You should have previous experience of providing a call handling services although training can be arranged.
The successful applicant must be flexible, a good team worker, used to working under pressure, able to arrive to work on time, have excellent interpersonal and IT skills and be able to communicate effectively with patients, carers and other members of the team.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – Outer London
Outer London – 15% of basic salary, with a minimum of £4,551 and maximum of £5,735, pro rata for part time staff
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
This advert closes on Tuesday 14 Jan 2025