Job Description To ensure your application is considered, please complete the following form in full using a computer, as a typing test is required as part of the process: (copy and paste this link in your web browser) https://form.123formbuilder.com/4778192/application-form-admin As long as you have a fast internet connection, a reliable computer, and a private, quiet workspace, you will have the flexibility to work from any country, provided that the time zone difference is within two hours of the UK. As the first point of contact for vulnerable clients and their families, you will be their trusted support. We are looking for an excellent administrator who is professional, discreet and warm. Supporting highly experienced mental health practitioners, your administrative skills will keep their practices running smoothly so they can focus on their clinical work. You will sensitively handle telephone, email, and text messages from patients seeking psychotherapy/psychology, psychiatry, prescriptions, or relaying messages to practitioners. Your phone line etiquette and prompt, accurate email responses will reflect your calm, courteous, and confidential manner. An expertise in phone handling is particularly valued since we champion personal human connection. While rewarding, this role is demanding, with diverse tasks. If you are a diligent candidate with relevant experience and exceptional attention to detail, we invite you to apply. The training will be conducted online through Zoom, using the screen-sharing feature. Location : Home-based (self-employed) Pay : £13.55 per hour on weekdays and £14.65 per hour on Saturdays commission As this is a self-employed role, you will invoice us monthly. Hours: Monday: 5pm to 9pm (General administrative work) Friday: 10am to 1.30pm (debt work and insurance claims) and 1.30pm to 6pm (General administrative work) Saturday: 9am to 5pm (General administrative work) One fixed weekday of your choice (Tuesday, Wednesday, or Thursday): 10am to 6pm (Client follow-ups & customer service quality support) Once chosen, this day must remain consistent each week. Total - 28 hours Additional Duties: Psychiatric Transcriptions: To be completed weekly at your preferred times, provided they are submitted within 72 hours of receipt. This task is completed outside of your regular shifts and is paid at your standard weekday hourly rate. Ad-Hoc Coverage: Holiday and sick leave cover at other hours, depending on your availability. The hours are fixed and are long-term.