Job Overview
Modality Mid Sussex Division has a full-time vacancy for a Referral Coordinator. The postholder will work within Judges Close Surgery, or cross sites remotely when required within the Mid Sussex Division, and will be responsible for ensuring patient referrals on to secondary care or other external care providers are actioned in a timely manner at the request of the clinicians. We are seeking dedicated postholders to join our team who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals who are career driven and have a passion for providing patient services, delivering work that has time-limited deadlines, and who are committed to making real changes to the health care services provided within Primary Care to improve patient care.
As an employee with us you can benefit from:
* Enrolment to the NHS pension scheme
* Annual leave minimum 27 days, plus 8 days bank holiday pro rata
* Employee discounts and benefits scheme
* Employee assistance programme (EAP)
* Education and career pathways
* Enhanced family-friendly policies
* Flexible working
* Wellbeing support and initiative
If you are interested in learning more, please read on.
Main duties of the job
The role is an all-rounded, hands-on referral administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, time management, and diary management. Good IT skills, letter typing, and the ability to prioritise referrals and their differing urgency timescales as requested within the Division and the wider organisation are essential. The postholder will provide practice-level support and also referrals support across the division as required.
The role is not a regular 9am-5pm job and is not a traditional typing-only secretariat role. The postholder will be required to work with various referral portals to ensure accurate and relevant referrals are made. The job requires innovation, flexibility, and commitment, and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.
Job Description
You will love this job if you have a passion for administration work and supporting patients on pathways to secondary care and other service providers, are organised, and you are able to prioritise urgent requests that may be required to enable the patient’s referral from primary care in a timely manner. The role will include duties such as:
* To provide efficient referral co-ordination for GPs and associated health professionals as required.
* To assist clinical staff by making appropriate telephone and electronic referrals.
* To assist clinical staff by obtaining information about the progress status of referrals when requested.
* To expedite appointments and tests as required.
* To respond to GP tasks and liaise with hospitals, outside agencies, and laboratories as needed.
* To type and proof-read letters provided by clinicians for quality assurance purposes.
* To manage Practices’ e-referrals system and make appointments, bookings, and admissions as required.
* To work collaboratively with clinicians to ensure referrals are dealt with in a timely manner.
* To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries.
* To arrange patient transport/ambulance where necessary.
* To liaise with patients, checking details, if necessary, explaining and helping them to understand what the clinician has asked of them.
* To monitor progress of 2-week wait referrals.
* To maintain records in the clinical system in an accurate and secure manner.
* To assist the central Clinical Support team with all clerical and administrative duties as required.
* To send and receive faxes and ensure distributed accordingly.
* To maintain address book on the computer system.
* To establish and maintain filing and administrative systems, so that written or computer information is easily accessible and secure.
* To check and respond regularly to tasks, emails, and other notifications.
* To undertake general administration duties, filing, photocopying, and other PA work at clinicians’ request.
* To assist with the gathering of statistics and information when required.
* To attend meetings as required and participate in PLT sessions.
* To participate in the induction and training of new team members to ensure they meet their objectives.
* To ensure learning from individually attended training sessions is cascaded to all members of the team.
* To provide cover for members of the central Clinical Support team during periods of sickness and annual leave.
* To undertake any other duties commensurate with the scope of the role and within own skill set as requested.
If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.
Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage.
We do not offer sponsorship for this role.
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification:
Qualifications and Experience:
We require high performing team members to join our team with:
Knowledge
* GP Practice protocols and procedures
* NHS systems
* MS Word / Outlook Excel and other related software packages
* Medical terminology
* Referral Pathways
Skills:
* Accurate typing
* Word Processing
* Diary management
Personal Qualities:
* Professional approach to work
* Excellent telephone manner
* Excellent communication skills
Job Types: Full-time, Permanent
Pay: £11.44 per hour
Expected hours: 37.5 per week
Benefits:
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 30/09/2024
Reference ID: Referral Coordinator
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